Service Center Supervisor

TForce Freight; Sacramento (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

TForce Freight, Inc. is seeking a Service Center Supervisor to coordinate day-to-day operations, analyze productivity, and collaborate with the Service Center management team to improve service level results.

The role focuses on leading staff, developing action plans, and ensuring safety and quality training within the Service Center environment.

Qualifications

• U.S. citizen or otherwise authorized to work in the U.S.
• High school diploma, GED, or international equivalent
• Bachelor's Degree (or internationally comparable degree) - Preferred
• Supervisory experience in the transportation industry - Preferred

Responsibilities

• Coordinate hiring and promotion decisions with other managers.
• Ensure adherence to labor agreements and address grievances with managers.
• Participate in new hire orientation and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and address performance issues.
• Build labor relations by interacting with labor officials and unionized employees and resolve requests.
• Coach and develop others using career development processes and tools.

Skills

Leadership

Training & development

Performance coaching

Labor relations

Education

High school diploma

Bachelor's Degree (preferred)

Job description

This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Responsibilities:

• Work with other managers to coordinate hiring and promotion decisions.
• Work with other managers to ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation meetings and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issue.
• Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.
• Coaches and develops others using career development processes and tools.

Job Requirements:

• U.S. citizen or otherwise authorized to work in the U.S.
• High school diploma, GED, or international equivalent
• Bachelor's Degree (or internationally comparable degree) - Preferred
• Supervisory experience in the transportation industry - Preferred