Service Center Operations Supervisor

TForce Freight; St. Louis (MO); On-site; USD 60,000 - 75,000; Full time

Job summary

TForce Freight is seeking a Supervisor, Service Center to coordinate day-to-day operations of Service Centers in Missouri. You will analyze operational data to understand productivity, service, and quality targets and collaborate with management to implement action plans to improve service levels.

The role oversees staff within the department and requires strong communication skills, a high school diploma (Bachelor’s preferred), and supervisory experience in the transportation industry.

Qualifications

• U.S. citizen or legally authorized to work in the U.S.
• High school diploma, GED, or international equivalent
• Strong communication skills
• Bachelor's degree preferred
• Previous dock operations experience preferred
• Supervisory experience in the transportation industry preferred

Responsibilities

• Work with other managers to coordinate hiring and promotion decisions.
• Work with other managers to ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation meetings and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issue.
• Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.
• Coaches and develops others using career development processes and tools.

Skills

Strong communication skills

Education

Bachelor's degree or international equivalence

Job description

TForce Freight is seeking a Supervisor, Service Center to coordinate day-to-day operations of Service Centers in Missouri. You will analyze operational data to understand productivity, service, and quality targets and collaborate with management to implement action plans to improve service levels.

The role oversees staff within the department and requires strong communication skills, a high school diploma (Bachelor’s preferred), and supervisory experience in the transportation industry.