Service Center Operations Lead

TForce Freight; Bethlehem (Northampton County); On-site; USD 55,000 - 75,000; Full time

Job summary

TForce Freight is seeking a Supervisor, Service Center to coordinate day-to-day operations at Service Centers and analyze productivity metrics to improve service targets. The role collaborates with the Service Center management team to develop action plans and drive service level improvements, while supervising staff within the department.

The position involves coordinating hiring decisions, addressing grievances, conducting safety and quality training, and coaching team members to meet

Qualifications

• U.S. citizen or authorized to work in the U.S.
• High school diploma or equivalent
• Bachelor's degree preferred
• Previous dock operations experience preferred
• Supervisory experience in transportation preferred

Responsibilities

• Coordinate hiring and promotion decisions with other managers.
• Ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation and conduct safety training.
• Determine employee training needs and provide feedback.
• Conduct performance evaluations and resolve performance issues.
• Build labor relations with officials and unionized staff.
• Coach and develop staff using career development tools.

Skills

Strong communication

Education

Bachelor's degree (preferred)

Job description

TForce Freight is seeking a Supervisor, Service Center to coordinate day-to-day operations at Service Centers and analyze productivity metrics to improve service targets. The role collaborates with the Service Center management team to develop action plans and drive service level improvements, while supervising staff within the department.

The position involves coordinating hiring decisions, addressing grievances, conducting safety and quality training, and coaching team members to meet