Service Center Operations Leader

careers-daytonfreight; Cedar Rapids (IA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) plan

Paid holidays

Paid vacation & personal days

Job summary

Dayton Freight in Cedar Rapids, IA is seeking a Service Center Manager to organize, staff, enforce and achieve all center activities efficiently and cost-effectively in line with corporate goals.

You will lead operations, recruit and develop center personnel, drive revenue opportunities, maintain safety practices per DOT/OSHA, and ensure excellent service to customers while managing budgets and performance.

Qualifications

• Knowledge of the LTL/ Transportation Industry.
• Experience managing drivers and dock workers.
• Experience managing a sales staff.
• Responsible for developing and following a budget.

Responsibilities

• Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions
• Maintains excellent communication with external and internal customers
• Analyzes revenue statistics
• Identifies sales opportunities and develops customer solutions
• Keeps fully informed of competitor developments
• Recruits, qualifies, interviews, hires, trains and develops Service Center personnel
• Develops sales/marketing action plans to maximize territory revenue
• Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies
• Understands and complies with Dayton Freight’s safety practices including DOT, EPA, ICC and OSHA rules and regulations
• Evaluates all freight claims
• Ensures that Service Center premises are protected and maintained
• Facilitates informational meetings with Service Center team members
• Effectively handles special assignments as directed

Skills

LTL/Transportation industry knowledge

Managed drivers & dock workers

Managed a sales staff

Budget development & oversight

Job description

Dayton Freight in Cedar Rapids, IA is seeking a Service Center Manager to organize, staff, enforce and achieve all center activities efficiently and cost-effectively in line with corporate goals.

You will lead operations, recruit and develop center personnel, drive revenue opportunities, maintain safety practices per DOT/OSHA, and ensure excellent service to customers while managing budgets and performance.