Service Center Operations Leader

RiseMe; Cedar Rapids (IA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Stable growth

Weekly pay

Career advancement

Positive work environment

Modern facilities

Late model equipment

Benefits package

Job summary

Dayton Freight is seeking a Service Center Manager in a role that oversees organization, staffing, compliance, and efficient operation of Service Center activities. The position emphasizes performance measurement, customer communication, and revenue development.

The candidate will lead a team of drivers and dock staff, implement safety practices, analyze metrics, and drive territory revenue through strategic action plans. Competitive benefits and modern facilities support growth.

Qualifications

• Knowledge of the LTL/ Transportation Industry.
• Managed Drivers and Dock Workers.
• Managed a Sales staff.
• Has been responsible for developing and following a budget.

Responsibilities

• Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions
• Maintains excellent communication with external and internal customers
• Analyzes revenue statistics
• Identifies sales opportunities and develops customer solutions
• Keeps fully informed of competitor developments
• Recruits, qualifies, interviews, hires, trains and develops Service Center personnel
• Develops sales/marketing action plans to maximize territory revenue
• Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies
• Understands and complies with Dayton Freight’s safety practices including DOT, EPA, ICC and OSHA rules and regulations
• Evaluates all freight claims
• Ensures that Service Center premises are protected and maintained
• Facilitates informational meetings with Service Center team members
• Effectively handles special assignments as directed

Skills

LTL/Transportation industry knowledge

Managed drivers and dock workers

Managed a sales staff

Budget development experience

Job description

Dayton Freight is seeking a Service Center Manager in a role that oversees organization, staffing, compliance, and efficient operation of Service Center activities. The position emphasizes performance measurement, customer communication, and revenue development.

The candidate will lead a team of drivers and dock staff, implement safety practices, analyze metrics, and drive territory revenue through strategic action plans. Competitive benefits and modern facilities support growth.