Service Center Operations Leader

VORTEX INDUSTRIES, LLC; Ashland (VA); On-site; USD 90,000 - 150,000; Full time

Job summary

Vortex Industries is seeking a Branch Manager for the Richmond, VA Service Center to lead operations, drive profitability, and ensure exceptional customer service. The role reports to a Regional Director and requires building strong relationships with staff, partners, and customers while maintaining safety and quality standards.

The successful candidate will oversee staffing, budgeting, and continuous improvement initiatives, with a focus on productivity, cost reduction, and a great work

Qualifications

• Ten years’ experience in the door industry.
• Five years’ experience in managing operations with P&L oversight.
• Knowledge of budgeting processes and performance reporting.
• Excellent leadership and communication skills.
• Self-starter, detail-oriented and well-organized.
• Experience in outside sales and in-person customer business development.

Responsibilities

• Manage a Service Center ensuring productive relationships between management and employees.
• Deliver a profitable operation by overseeing operations, staffing and expenses.
• Develop and implement continuous improvement to reduce costs and improve service levels.
• Drive operational excellence and best practices for quality, service, cost and safety.
• Set a tone of excellence for customer satisfaction at all service stages.
• Maintain high-quality, timely service to maximize customer retention.
• Manage relationships with key partners and customers.
• Lead and develop staff to meet Service Center goals and provide coaching.

Skills

Leadership

Communication

Sales

P&L management

Job description

Vortex Industries is seeking a Branch Manager for the Richmond, VA Service Center to lead operations, drive profitability, and ensure exceptional customer service. The role reports to a Regional Director and requires building strong relationships with staff, partners, and customers while maintaining safety and quality standards.

The successful candidate will oversee staffing, budgeting, and continuous improvement initiatives, with a focus on productivity, cost reduction, and a great work