Branch Manager: Service Center Operations & Customer Experience

Vortex Doors; Ashland (VA); On-site; USD 90,000 - 150,000; Full time

Job summary

Vortex Industries is seeking a Branch Manager for the Richmond, VA Service Center. The role provides oversight of business operations and leadership guidance, actively leading an installation and service business while maintaining exceptional customer service and a great place to work for employees.

The leader will report to a Regional Director and will drive operational excellence, profitability, and continuous improvement across the Service Center, while building strong relationships with

Qualifications

• Minimum of ten (10) years’ experience in the door industry.
• Minimum of five (5) years’ of managing operations with P&L oversight.
• Experience with budgeting processes and performance reporting.
• Experience in outside sales and in-person customer business development.
• Experience hiring, training, developing and conducting annual performance reviews.

Responsibilities

• Manage a Service Center ensuring and maintaining direct, productive, and positive relationships between management and employees
• Deliver a profitable operation through managing the operations, staffing, and expenses of the Service Center
• Develop and implement continuous improvement initiatives that reduce cost of operations and improve service level, productivity, and quality
• Drive operational excellence and best practices to improve quality, service, cost & safety
• Sets a tone of excellence for customer satisfaction at every stage of service
• Maintains a high level of quality and timely service to customers for maximum retention
• Manage ongoing relationships with key partners and customers
• Manage team to achieve Service Center goals by allocating workload and effectively managing resources
• Responsible for hiring, developing and retaining employees to include the highest quality individuals to support continuous improvement
• Support the personal and professional development of employees through performance objectives and coaching
• Sets expectations for all SC team members and balances accountability with honest feedback and recognition
• Possess a complete understanding of the full job responsibilities of every position within the Service Center
• Provide strategic leadership and foster collaboration across the Service Center
• Supports Company’s objectives and procedures and ensures documentation is submitted on time
• Leads a culture of safety through awareness, training, and accountability
• Ensure all federal and state safety, regulatory, and compliance measures are met
• Oversee, implement, and maintain compliance with company and OSHA guidelines to create and maintain a safe working environment for all employees
• Share best practices with colleagues to drive productivity improvements and realize cost reductions
• Represent Vortex in a professional and responsible manner when communicating with others both inside and outside the company
• Other duties as assigned

Skills

Leadership

Communication

People development

Problem solving

Strategic thinking

Conflict resolution

Self-starter

Detail-oriented

Organizational skills

Sales experience

Job description

Vortex Industries is seeking a Branch Manager for the Richmond, VA Service Center. The role provides oversight of business operations and leadership guidance, actively leading an installation and service business while maintaining exceptional customer service and a great place to work for employees.

The leader will report to a Regional Director and will drive operational excellence, profitability, and continuous improvement across the Service Center, while building strong relationships with