Service Center Leader - P&L, Operations & Customer Excellence

Vortex Doors; Philadelphia (Philadelphia County); On-site; USD 90,000 - 140,000; Full time

Job summary

Vortex Industries seeks a Branch Manager for the Philadelphia, PA, Service Center to lead installation and service operations and deliver exceptional customer service while maintaining a great place to work for employees.

The role reports to the Regional Director and emphasizes profitable operations, staffing, cost control, continuous improvement, and safety. It involves developing relationships with customers and partners, and guiding the SC toward achieving its goals.

Qualifications

• Ten years of door industry experience.
• At least five years of managing operations with P&L oversight.

Responsibilities

• Provide oversight of Service Center operations and leadership to the team.
• Deliver a profitable operation by managing operations, staffing, and expenses.
• Develop and implement continuous improvement to reduce costs and improve service.
• Drive operational excellence, quality, service, cost, and safety.
• Foster a culture of safety and ensure OSHA compliance.
• Hire, develop, and retain employees; coach performance.
• Collaborate across the Service Center and report to the Regional Director.
• Travel to job sites and company meetings as necessary.

Skills

Leadership

Budgeting

Communication

Self-starter

Outside sales

People development

Conflict resolution

Problem solving

Strategic thinking

Meetings management

Job description

Vortex Industries seeks a Branch Manager for the Philadelphia, PA, Service Center to lead installation and service operations and deliver exceptional customer service while maintaining a great place to work for employees.

The role reports to the Regional Director and emphasizes profitable operations, staffing, cost control, continuous improvement, and safety. It involves developing relationships with customers and partners, and guiding the SC toward achieving its goals.