Service Center & Client Relations Lead

Eurofins Environment Testing (USA); New York (NY); On-site; USD 31,822 - 45,323; Full time

Benefits offered by this job

401(k) with company match

Paid holidays

Paid time off

Medical, life, and disability insurance

Dental and vision options

Job summary

A leading service testing company in New York, NY, is seeking a Service Center Coordinator to manage day-to-day operations and ensure client satisfaction. The ideal candidate will have an Associate’s degree and 3-5 years of customer service experience. Responsibilities include coordinating sample intake and shipping, maintaining supplies, and supporting sales efforts. The role offers a full-time schedule with comprehensive benefits and a pay rate of $28/hr.

Qualifications

• 3-5 years of customer service experience with a service company.
• Proficiency in Laboratory Information Management System (LIMS).
• Ability to follow up with inbound leads and maintain account details.

Responsibilities

• Coordinate the day-to-day operations of the service center.
• Act as a liaison between the laboratory and local clients.
• Maintain an organized workspace and adequate inventory of supplies.
• Demonstrate and promote the company vision.
• Receive and ship customer samples.

Skills

Communication skills

Organizational skills

Problem-solving skills

Multi-tasking

Sales experience

Education

Associate’s in Business or Life Sciences

Job description

A leading service testing company in New York, NY, is seeking a Service Center Coordinator to manage day-to-day operations and ensure client satisfaction. The ideal candidate will have an Associate’s degree and 3-5 years of customer service experience. Responsibilities include coordinating sample intake and shipping, maintaining supplies, and supporting sales efforts. The role offers a full-time schedule with comprehensive benefits and a pay rate of $28/hr.