Service Center Manager - Truck & Fleet Solutions

McCandless Truck Center; Aurora (CO); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Life Insurance

401(k) with company match

PTO and vacation days

Training

Great culture

Job summary

McCandless Truck Center in Aurora, CO is seeking a Service Manager to lead the service department, drive efficiency, ensure shop standards, and maximize customer and employee satisfaction within a growth-focused team.

You will build strong customer relationships, promote service solutions, manage budgets and KPIs, and mentor staff while upholding safety and compliance. We offer health and dental benefits, 401(k) with match, PTO, training, and a supportive culture.

Qualifications

• High school diploma or equivalent.
• Bachelor’s degree in business/management/technical or related field, or equivalent experience.
• CDL license is required or obtainable.

Responsibilities

• Oversee daily service department operations by leading staff, managing schedules, ensuring workflow efficiency, maintaining shop standards, monitoring tool and equipment condition, enforcing parts and warranty procedures, and addressing deviations through proper action and escalation.
• Build and manage strong customer relationships by addressing current and future service needs, resolving complex complaints, supporting technical issue resolution, and representing the department in customer interactions and meetings.
• Drive service solution sales by developing and promoting the service portfolio, aligning offerings with customer needs, coordinating sales activities, ensuring effective team communication, monitoring pricing strategies, and collaborating across departments to support business objectives.
• Manage service department performance by monitoring budgets, KPIs, and operational targets; analyzing financials and warranty data; ensuring regulatory compliance; and driving continuous improvement initiatives to achieve business goals.
• Foster a collaborative, inclusive, and accountable team culture by promoting professional development, maintaining confidentiality, encouraging continuous learning, and leading by example to support departmental and organizational goals.

Skills

Business acumen

Staff leadership

Resource planning

Safety standards

Communication

Problem solving

Education

High school diploma

Bachelor's degree in business/management/technical

CDL license

Job description

McCandless Truck Center in Aurora, CO is seeking a Service Manager to lead the service department, drive efficiency, ensure shop standards, and maximize customer and employee satisfaction within a growth-focused team.

You will build strong customer relationships, promote service solutions, manage budgets and KPIs, and mentor staff while upholding safety and compliance. We offer health and dental benefits, 401(k) with match, PTO, training, and a supportive culture.