Service Advisor

Hireology; Aurora (CO); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance for employee

Life Insurance

401(k) with company match

PTO and vacation days

Training

Great culture and work environment

Job summary

McCandless Truck Center in Aurora, CO is seeking a Service Advisor to manage service reception, customer interactions, and after-sales processes. You will help optimize shop utilization and maintain strong customer relations while driving service sales.

We value proactive communication, safety, and teamwork. The role offers growth opportunities and a collaborative culture within a premier truck dealership environment.

Qualifications

• Ability to apply business acumen to optimize service operations.
• Maintain knowledge of International and IC Bus products and services.
• Follow safety policies to ensure a safe work environment.
• Use software/IT tools to perform daily tasks and support service operations.
• Communicate openly and respectfully with stakeholders.
• Deliver exceptional service and build strong client relationships.
• Take initiative and drive solutions.
• Plan and prioritize to meet department goals.
• Identify and resolve issues efficiently.
• Collaborate with teammates to achieve shared goals.

Responsibilities

• Proactively generate and prioritize leads by reviewing repair history and diagnostics, contacting customers, scheduling visits, and documenting outreach.
• Drive service sales by assessing needs, recommending maintenance, creating work orders, and coordinating scheduling.
• Maximize shop efficiency by planning work time, coordinating resources, and managing appointments.
• Ensure a positive customer experience by welcoming customers, confirming appointments, and communicating changes.
• Build long-term relationships by reviewing work, discussing future services, and booking follow-ups.
• Foster a positive, collaborative culture in the service department through teamwork and accountability.

Skills

Business acumen

Product knowledge

Software & IT literacy

Communication

Customer service

Proactive problem solving

Time management

Team collaboration

Education

High school diploma or equivalent

Further education in a relevant field

Job description

Service Advisor

Department: Service
Reports To: Service Manager

Overview

McCandless Truck Center is one of the region's premier Commercial Truck Sales & Leasing Dealerships, proudly serving the Aurora area for many years. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We're interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers!

The Service Advisor works proactively to ensure the daily operation of the service reception, and that other service needs and expectations are met, from customer inquiry through the completion of the invoice and follow-up. This work contributes to an optimized utilization of the service shop and long profitable relations with the customer.

What We Offer:

• Health Insurance - 80% of employee premiums are company paid!
• Free Dental & Vision insurance for employees!
• Life Insurance Policy
• 401(k) plan with company match
• PTO and Vacation Days
• Training
• Fantastic Culture and Work Environment

Key Responsibilities

• Proactively generate and prioritize leads by reviewing repair history, analyzing diagnostics, contacting customers to recommend services, scheduling visits, and documenting outreach.
• Drive service sales by assessing customer needs, recommending maintenance, troubleshooting, defining required work, creating work orders, and coordinating scheduling.
• Maximize shop efficiency by planning work time, coordinating resources, arranging vendor jobs, confirming appointments with customers, and actively participating in pulse and service management meetings.
• Ensure a positive customer experience by welcoming customers, verifying appointments, performing inspections, addressing requests, offering additional services, and maintaining communication on changes or issues.
• Build long-term customer relationships by clearly reviewing completed work, explaining deferred recommendations, suggesting future services, closing work orders, issuing invoices, booking follow-up appointments, returning the vehicle, and capturing customer feedback.
• Foster a positive and collaborative service department culture by embracing diversity, promoting teamwork and accountability, protecting confidentiality, pursuing ongoing professional development, and contributing to business goals through active project participation and knowledge sharing.

General Knowledge and Skills You Need

• Apply business acumen to understand operational processes and drive improved service performance and profitability.
• Maintain up-to-date product knowledge of International and IC Bus products and services to effectively support customer needs and business processes.
• Uphold safety and health standards by following policies and procedures to ensure a safe, compliant, and sustainable work environment for all employees.
• Utilize software and information technology effectively to perform daily tasks and support service operations.
• Communicate openly and respectfully with all stakeholders, fostering two-way dialogue, building consensus, and promoting clear, honest interactions.
• Deliver exceptional service by maintaining strong client relationships and consistently meeting the needs of internal and external customers.
• Take initiative and drive solutions by addressing issues proactively and seizing opportunities.
• Plan and prioritize effectively to achieve organizational goals through efficient resource allocation.
• Identify and resolve issues efficiently, escalating complex problems as needed.
• Collaborate proactively to support a cohesive work environment and achieve shared goals.

Desired Education & Experience

• High school education or equivalent
• Relevant work experiences in a dealership position recommended
• Further education in a relevant field

This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions andduties as circumstancesdictate. We are an Equal Opportunity Employer.