Commercial Truck Service Advisor

Hireology; Aurora (CO); Hybride; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental & Vision

Life Insurance

401(k) plan

PTO

Training

Fantastic culture

Résumé du poste

McCandless Truck Center in Aurora, CO, is seeking a proactive Service Advisor to manage service reception, confirm customer needs, and coordinate repairs from inquiry through invoice. You will drive service sales, sustain a positive customer experience, and help the shop run efficiently by planning work, scheduling, and communicating clearly with customers and technicians.

This role emphasizes building long-term customer relationships while supporting service goals, quality workmanship, and a

Qualifications

• Customer service experience in dealership settings is preferred.
• Strong communication and organizational abilities are required.
• Willingness to learn and grow within the service department.

Responsabilités

• Proactively generate and prioritize leads by reviewing repair history and contacting customers.
• Drive service sales by assessing needs, recommending maintenance, and creating work orders.
• Maximize shop efficiency through scheduling, resource coordination, and meetings.
• Ensure a positive customer experience by welcoming guests and communicating changes.
• Build long-term relationships by reviewing work, proposing future services, and following up.

Connaissances

Customer service

Sales skills

Communication

Problem solving

Organizational skills

Formation

High school diploma or equivalent

Outils

CRM software

Diagnostic software

Description du poste

McCandless Truck Center in Aurora, CO, is seeking a proactive Service Advisor to manage service reception, confirm customer needs, and coordinate repairs from inquiry through invoice. You will drive service sales, sustain a positive customer experience, and help the shop run efficiently by planning work, scheduling, and communicating clearly with customers and technicians.

This role emphasizes building long-term customer relationships while supporting service goals, quality workmanship, and a