Service Center Manager: Lead Growth & Field Solutions

Northwest Exterminating; Miami (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Company vehicle

Benefits package including medical,  d

401(k) plan with company match

Paid vacation, holidays, and sickleave

Employee discounts

Industry-leading training

Job summary

Northwest Exterminating in Florida is seeking a Service Center Manager to lead operations, coach technicians, and manage budgets while representing the Northwest Way with professionalism.

You will drive growth, build strong customer relationships, and ensure service excellence in a dynamic, outdoor-facing role. This position offers strong training and advancement opportunities within a long‑standing Southeast-focused company.

Qualifications

• 2 to 4 years of experience in a Northwest Family of Brands service center or related experience.
• Excellent knowledge of Northwest systems such as ServSuite, SharePoint, Outlook, etc.
• Minimum of high school diploma or equivalent required.
• Self-motivated and able to work in a fast-paced environment.
• Acts with integrity by keeping commitments.
• Serves as a Northwest Brand Ambassador, always focusing on the highest level of professionalism and image standards.
• Excellent organizational, problem-solving, and customer service skills.
• Demonstrate coaching and development ability through strong written and verbal communication.

Responsibilities

• Reflects the Northwest Way
• Responsible for the growth and expansion of the service center internally and externally
• Builds strong relationships and enhances lives of internal and external customers to create "Customers for Life"
• Plan, direct and coordinate the operations of a service center
• Administer and communicate corporate written and oral policies and procedures
• Monitor service center budget
• Manage service center to meet goals and objectives
• Trains, coaches and develops technicians, inspectors, helpers and office managers
• Control and maintain service center equipment, supplies, computers, vehicles, materials and chemicals
• Assist team of technicians on difficult assignments
• Assessment of customer pest control needs and delivery of service to customers' residential or business locations
• Sales of all Northwest services including wildlife control and mosquito, so that revenue goals are met
• Can communicate the value of service to customers and to "close the deal"

Skills

Self-motivated

Fast-paced

Customer service

Organizational skills

Communication

Education

High school diploma

Tools

ServSuite

SharePoint

Outlook

Job description

Northwest Exterminating in Florida is seeking a Service Center Manager to lead operations, coach technicians, and manage budgets while representing the Northwest Way with professionalism.

You will drive growth, build strong customer relationships, and ensure service excellence in a dynamic, outdoor-facing role. This position offers strong training and advancement opportunities within a long‑standing Southeast-focused company.