Service Center Manager – Pest Control Growth

Rollins, Inc.; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Cell phone

iPad

Medical, dental, vision insurance

401(k) plan with company match

Paid vacation, holidays, and sick time

Job summary

Northwest Exterminating in Miami seeks a Service Center Manager to lead day-to-day operations, grow the center, and deliver exceptional pest control services to customers and communities. You will supervise technicians, manage budgets, work within Northwest systems, and uphold the Northwest Way with professional communication, teamwork, and a customer-first mindset.

We offer strong training, a company vehicle, benefits, and opportunities for career advancement in a collaborative,

Qualifications

• 2 to 4 years of experience in a Northwest Family of Brands service center or related experience.
• Excellent knowledge of Northwest systems such as ServSuite, SharePoint, Outlook, etc.
• Minimum of high school diploma or equivalent required
• Self-motivated and able to work in a fast-paced environment
• Acts with integrity by keeping commitments
• Serves as a Northwest Brand Ambassador, always focusing on the highest level of professionalism and image standards
• Excellent organizational, problem-solving, and customer service skills
• Demonstrate coaching and development ability through strong written and verbal communication

Responsibilities

• Reflects the Northwest Way
• Responsible for the growth and expansion of the service center internally and externally
• Builds strong relationships and enhances lives of internal and external customers to create “Customers for Life”
• Plan, direct and coordinate the operations of a service center
• Administer and communicate corporate written and oral policies and procedures
• Monitor service center budget
• Manage service center to meet goals and objectives
• Trains, coaches and develops technicians, inspectors, helpers and office managers
• Control and maintain service center equipment, supplies, computers, vehicles, materials and chemicals
• Assist team of technicians on difficult assignments
• Assessment of customer pest control needs and delivery of service to customers' residential or business locations
• Sales of all Northwest services including wildlife control and mosquito, so that revenue goals are met
• Can communicate the value of service to customers and to “close the deal”

Skills

Customer service

Organization

Coaching

Communication

Problem solving

Integrity

Education

High school diploma or equivalent

Tools

ServSuite

SharePoint

Outlook

Job description

Northwest Exterminating in Miami seeks a Service Center Manager to lead day-to-day operations, grow the center, and deliver exceptional pest control services to customers and communities. You will supervise technicians, manage budgets, work within Northwest systems, and uphold the Northwest Way with professional communication, teamwork, and a customer-first mindset.

We offer strong training, a company vehicle, benefits, and opportunities for career advancement in a collaborative,