Service Center Manager: Lead, Grow & Delight Customers

Gills Point S Tire; Great Falls (MT); Sur place; USD 68 000 - 83 000; Plein temps

Avantages offerts par ce poste

Competitive Compensation

Performance-Based Bonus Opportunities

Paid Time Off

Full-Time Schedule

Medical, Dental & Vision Insurance

Disability Insurance

Life & Accident Insurance

401(k) with Company Match

Leadership Development

Career Growth Opportunities

Family-Oriented Culture

Résumé du poste

Gills Point S Tire is seeking a Service Center Manager in Montana to lead a service team, drive a superior customer experience, and grow sales through honest recommendations and professional service.

You will oversee daily operations, support technicians, develop staff, and manage budgets while ensuring safety and quality workmanship in a community-focused tire and automotive service center.

Qualifications

• High School Diploma or GED required; bachelor’s degree preferred.
• Proven leadership experience in automotive repair, tire, or retail service.
• Strong automotive knowledge including tires, maintenance, and repair services.
• Demonstrated success leading teams, coaching employees, developing talent.
• Outstanding customer service, communication, and relationship-building skills.
• Experience driving sales, improving retention, and achieving business goals.
• Financial acumen including budgeting, labor management, and KPI analysis.

Responsabilités

• Create a customer-first culture delivering an exceptional experience on every visit.
• Build long-term customer relationships through trust and honest communication.
• Coach team on identifying customer needs and recommending services with real value.
• Resolve customer concerns quickly while protecting the business reputation.
• Participate in community outreach and relationship-building to grow local business.
• Recruit, hire, train, and develop a high-performing team of technicians and service professionals.
• Schedule staff to maximize productivity while maintaining excellent service.
• Support technician development through coaching and training opportunities.
• Oversee daily shop operations for efficient workflow and quality workmanship.
• Maintain inventory levels and manage vendor relationships.
• Monitor repair quality to meet standards.
• Promote a clean, organized, safety-focused environment.
• Drive sales growth and monitor KPIs, labor, gross profit, and profitability.

Connaissances

Leadership

Customer service

Communication

Relationship-building

Budgeting/KPI analysis

Formation

High School Diploma or GED

Bachelor's degree preferred

Outils

ASE Certifications

Description du poste

Gills Point S Tire is seeking a Service Center Manager in Montana to lead a service team, drive a superior customer experience, and grow sales through honest recommendations and professional service.

You will oversee daily operations, support technicians, develop staff, and manage budgets while ensuring safety and quality workmanship in a community-focused tire and automotive service center.