Service Center Manager: Driving Operations & Revenue

Dayton Freight Company; West Burlington (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive weekly pay

Quick advancement

Professional, positive and people-cent

Job summary

Dayton Freight Company seeks a Service Center Manager to oversee organizational effectiveness, staffing, safety, and service quality at the Iowa facility. You will lead drivers and dock workers, manage budgets, and ensure customer satisfaction while coordinating with internal teams.

The role emphasizes performance measurement, revenue growth, safety compliance, and proactive problem solving to sustain a strong, customer-focused operation.

Qualifications

• Experience with LTL/ transportation industry basics.
• Experience managing drivers and dock workers.
• Experience managing a sales staff.
• Budget development and monitoring experience.

Responsibilities

• Inspects and measures service center performance to identify opportunities.
• Maintains communication with external and internal customers.
• Analyzes revenue statistics.
• Identifies sales opportunities and develops customer solutions.
• Keeps informed of competitor developments.
• Recruits, hires, trains and develops staff.
• Develops sales/marketing action plans to maximize territory revenue.
• Investigates accidents and employee discrepancies and reports actions.
• Complies with safety rules: DOT, EPA, ICC, OSHA.
• Evaluates freight claims.
• Ensures service center premises are protected and maintained.
• Facilitates informational meetings with team members.
• Handles special assignments as directed.

Skills

Budget management

Team leadership

Sales management

Logistics industry knowledge

Job description

Dayton Freight Company seeks a Service Center Manager to oversee organizational effectiveness, staffing, safety, and service quality at the Iowa facility. You will lead drivers and dock workers, manage budgets, and ensure customer satisfaction while coordinating with internal teams.

The role emphasizes performance measurement, revenue growth, safety compliance, and proactive problem solving to sustain a strong, customer-focused operation.