Service Center Manager

Dayton Freight Company; West Burlington (IA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive weekly pay

Quick advancement

Professional, positive and people-cent

Zusammenfassung

Dayton Freight Company seeks a Service Center Manager to oversee organizational effectiveness, staffing, safety, and service quality at the Iowa facility. You will lead drivers and dock workers, manage budgets, and ensure customer satisfaction while coordinating with internal teams.

The role emphasizes performance measurement, revenue growth, safety compliance, and proactive problem solving to sustain a strong, customer-focused operation.

Qualifikationen

• Experience with LTL/ transportation industry basics.
• Experience managing drivers and dock workers.
• Experience managing a sales staff.
• Budget development and monitoring experience.

Aufgaben

• Inspects and measures service center performance to identify opportunities.
• Maintains communication with external and internal customers.
• Analyzes revenue statistics.
• Identifies sales opportunities and develops customer solutions.
• Keeps informed of competitor developments.
• Recruits, hires, trains and develops staff.
• Develops sales/marketing action plans to maximize territory revenue.
• Investigates accidents and employee discrepancies and reports actions.
• Complies with safety rules: DOT, EPA, ICC, OSHA.
• Evaluates freight claims.
• Ensures service center premises are protected and maintained.
• Facilitates informational meetings with team members.
• Handles special assignments as directed.

Kenntnisse

Budget management

Team leadership

Sales management

Logistics industry knowledge

Jobbeschreibung

Overview

Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate’s objectives.

Responsibilities

• Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions
• Maintains excellent communication with external and internal customers
• Analyzes revenue statistics
• Identifies sales opportunities and develops customer solutions
• Keeps fully informed of competitor developments
• Recruits, qualifies, interviews, hires, trains and develops Service Center personnel
• Develops sales/marketing action plans to maximize territory revenue
• Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies
• Understands and complies with Dayton Freight’s safety practices including DOT, EPA, ICC and OSHA rules and regulations
• Evaluates all freight claims
• Ensures that Service Center premises are protected and maintained
• Facilitates informational meetings with Service Center team members
• Effectively handles special assignments as directed

Qualifications

• Knowledge of the LTL/ Transportation Industry
• Managed Drivers and Dock Workers
• Managed a Sales staff
• Has been responsible for developing and following a budget

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Professional, positive and people-centered work environment
• Modern facilities
• Clean, late model equipment
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

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