Service Center Manager

CrossCountry Freight Solutions Inc; San Antonio (TX); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

PTO, Paid Holidays, Volunteer Time Off

401 K Retirement Plan

Biweekly Pay

Job summary

CrossCountry Freight Solutions, Inc. in San Antonio, TX, seeks a Service Center Manager to lead a team in a fast-paced LTL environment, ensuring on-time delivery and high customer satisfaction.

You will direct dispatch, plan staffing, coach staff, and optimize operations for efficiency while upholding safety and compliance. This role reports to the Director of Regional Operations and requires five years of LTL leadership, strong communication, and strategic planning.

Qualifications

• Minimum of five years’ experience in LTL Operations or comparable leadership role.
• Strong leadership and team-building skills
• Effective organizational and multitasking skills
• Well-developed interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills
• Extensive knowledge of the principles, procedures, and best practices in the industry.

Responsibilities

• Assists with planning, implementing and overseeing the work of staff members to ensure efficiency and compliance
• Monitor and direct all dispatching activities, including tracking, routing, and dispatching transportation vehicles
• Implement changes to transportation services, policies, or scheduling as needed
• Coach team members to develop talent
• Produce high levels of service, including on-time pickup and delivery
• Produce high level of productivity and optimal levels of labor spend

Skills

LTL Operations leadership

Leadership

Organizational multitasking

Interpersonal skills

Communication skills

Industry knowledge

Job description

Job Title:

Service Center Manager

Department:

San Antonio TX

Job Status:

Exempt

COMPANY OVERVIEW:

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

SALARY:

$75,000-$85,000 (depending on skills and knowledge)

REPORTS TO:

Director of Regional Operations

DIRECT REPORTS:

Yes

LOCATION:

San Antonio, TX

JOB SUMMARY:

Looking for an exciting and rewarding career in the fast-paced LTL industry? Join CrossCountry Freight Solutions, a network of proven leaders in the LTL industry. CCFS is looking for a Service Center Manager. You will have the challenging role of directing a team with a common goal of providing the highest level of customer satisfaction and delivering goods to clients on time. Your efforts to streamline processes and improve efficiency will be valued and you will be generously compensated for your time, effort, and innovative ideas.

ESSENTIAL JOB DUTIES:

• Assists with planning, implementing and overseeing the work of staff members to ensure efficiency and compliance
• Monitor and direct all dispatching activities, including tracking, routing, and dispatching transportation vehicles
• Implement changes to transportation services, policies, or scheduling as needed
• Coach team members to develop talent
• Produce high levels of service, including on-time pickup and delivery
• Produce high level of productivity and optimal levels of labor spend

JOB SPECIFICATIONS:

Skills & Knowledge:

• Minimum of five years’ experience in LTL Operations or comparable leadership role.
• Strong leadership and team-building skills
• Effective organizational and multitasking skills
• Well-developed interpersonal skills. Ability to get along with diverse personalities.
• Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.

BENEFITS:

• Medical, Dental, Vision, and Life Insurance
• PTO, Paid Holidays, Volunteer Time Off, Wellness Time Off
• 401 K Retirement Plan
• Biweekly Pay