Service Center Manager

CrossCountry Freight Solutions Inc; Durango (CO); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Paid time off

Holidays

Volunteer time

EAP

Job summary

CrossCountry Freight Solutions, based in Durango, CO, is seeking a Service Center Manager to lead a team in the fast-paced LTL industry. You will direct daily operations, optimize dispatch, and focus on delivering outstanding customer satisfaction.

This exempt, full-time role offers a Monday–Friday schedule, a salary range of $75,000–$80,000, and opportunities to drive efficiency and growth through coaching and process improvements.

Qualifications

• Five years’ experience in LTL operations or equivalent leadership role.
• Strong leadership and team-building skills.
• Excellent interpersonal, organizational, written and verbal communication.

Responsibilities

• Plan, oversee, and optimize staff workflow for efficiency.
• Monitor dispatching activities including tracking and routing.
• Implement changes to transportation services or scheduling.
• Coach staff to develop talent.
• Ensure on-time pickup and delivery and high service levels.
• Manage labor spend for productivity.

Skills

Leadership

Team building

Organizational skills

Interpersonal skills

Communication skills

Analytical skills

Decision-making

Job description

Job Title

Service Center Manager

Department

Durango CO

Job Status

Exempt

Compensation

Direct Reports

Yes

COMPANY OVERVIEW

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

SHIFT

SHIFT: Monday-Friday 5:00a-3:00p
SALARY: $75,000-$80,000 (based on education and experience)
REPORTS TO: Director of Regional Operations
DIRECT REPORTS: Yes

LOCATION

Durango, CO

JOB SUMMARY

Looking for an exciting and rewarding career in the fast-paced LTL industry? Join CrossCountry Freight Solutions, a network of proven leaders in the LTL industry. CCFS is looking for a Service Center Manager. You will have the challenging role of directing a team with a common goal of providing the highest level of customer satisfaction and delivering goods to clients on time. Your efforts to streamline processes and improve efficiency will be valued and you will be generously compensated for your time, effort, and innovative ideas.

ESSENTIAL JOB DUTIES

• Assists with planning, implementing and overseeing the work of staff members to ensure efficiency and compliance
• Monitor and direct all dispatching activities, including tracking, routing, and dispatching transportation vehicles
• Implement changes to transportation services, policies, or scheduling as needed
• Coach team members to develop talent
• Produce high levels of service, including on-time pickup and delivery
• Produce high level of productivity and optimal levels of labor spend

MINIMUM REQUIREMENTS

• Minimum of five years’ experience in LTL Operations or comparable leadership role.
• Strong leadership and team-building skills
• Effective organizational and multitasking skills
• Well-developed interpersonal skills. Ability to get along with diverse personalities.
• Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Valid Class A CDLpreferred.

BENEFITS

• Medical, Vision, Dental, Supplemental, and Life Insurances available.

• Paid time off, paid holidays, paid community volunteer time

• Employee Assistance Program (EAP)