Service Center Manager

CrossCountry Freight Solutions; Houston (TX); On-site; USD 80,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Service Center Manager to lead a dedicated team in the fast-paced LTL sector. This role emphasizes enhancing customer satisfaction and operational efficiency while fostering a proactive workforce culture. With competitive compensation and a focus on innovation, this position offers a unique opportunity to drive growth and streamline processes in a supportive environment. Join a company committed to prosperity for its customers and communities, and take the next step in your career with a forward-thinking organization.

Benefits

Medical, Dental, and Vision Insurance

PTO and Paid Holidays

401k Retirement Plan

Volunteer and Wellness Time Off

Biweekly Pay

Qualifications

• 2+ years of experience in LTL operations or leadership.
• Strong leadership and team-building skills are essential.

Responsibilities

• Oversee staff work to ensure efficiency and compliance.
• Monitor dispatch activities and ensure on-time deliveries.
• Coach team members to develop talent and foster growth.

Skills

Leadership

Team Building

LTL Operations

Process Improvement

Independent Thinking

Education

High School Diploma

Class A CDL (preferred)

Job description

Join to apply for the Service Center Manager role at CrossCountry Freight Solutions.

Looking for an exciting and rewarding career in the fast-paced LTL industry? Join CrossCountry Freight Solutions (CCFS), a network of proven leaders in the LTL industry. CCFS is seeking a Service Center Manager responsible for directing a team focused on providing excellent customer satisfaction and timely delivery. Your efforts to streamline processes and enhance efficiency will be valued, along with competitive compensation for your innovation and effort.

Shift

Monday-Friday

Pay

$80,000-$90,000/year (dependent on experience and knowledge of the transportation industry)

Benefits and Perks

• Medical, Dental, Vision, and Life Insurance
• PTO, Paid Holidays, Volunteer and Wellness Time Off
• 401k Retirement Plan
• Biweekly Pay

Typical Daily Responsibilities

• Plan, implement, and oversee staff work to ensure efficiency and compliance
• Monitor and direct dispatch activities, including tracking, routing, and dispatching transportation vehicles
• Implement changes to transportation services, policies, or scheduling as needed
• Foster a safety-focused, proactive, and efficient workforce culture
• Coach team members to develop talent and enable growth
• Ensure high service levels, including on-time pickups and deliveries and a claims-free environment
• Manage productivity and labor costs effectively
• Use reports to manage goals, accuracy, and efficiency in route planning and operations
• Collaborate with sales to identify growth opportunities and integrate them into the network
• Coordinate with fleet and external services for vehicle maintenance and repair

Qualifications

• At least two years of experience in LTL operations or a similar leadership role
• Valid Class A CDL preferred, but not required
• Strong leadership and team-building skills
• Career-oriented with succession planning abilities
• Independent thinker capable of engaging team members

CrossCountry Freight Solutions (CCFS) is committed to achieving prosperity for our customers, team members, and communities through innovative technology and quality service. We serve the Upper Midwest, Western, and parts of the Southwest regions. Join us and hitch on for a prosperous future!