Service Center Manager

CrossCountry Freight Solutions Inc; Houston (TX); On-site; USD 80,000 - 90,000; Full time

Job summary

An exciting opportunity awaits in the fast-paced LTL industry! This innovative firm is seeking a Service Center Manager to lead a dedicated team focused on customer satisfaction and efficient delivery. You'll be instrumental in streamlining processes and enhancing operational efficiency while fostering a culture of safety and productivity. With a commitment to using the latest technology, this role offers a chance to make a significant impact in achieving exceptional service and on-time delivery. If you're ready to take on a rewarding challenge and grow your career, this position is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Paid Holidays

Volunteer Time Off

Wellness Time Off

401k Retirement Plan

Biweekly Pay

Qualifications

• 2+ years of experience in LTL Operations or a leadership role.
• Strong leadership and team building skills are essential.

Responsibilities

• Direct a team to ensure efficiency and compliance in operations.
• Monitor dispatching activities and implement service changes as needed.

Skills

Leadership Skills

Team Building

Independent Thinking

LTL Operations Experience

Education

High School Diploma

Class A CDL

Job description

Looking for an exciting and rewarding career in the fast-paced LTL industry? Join CrossCountry Freight Solutions (CCFS), a network of proven leaders in the LTL industry. CCFS is looking for a Service Center Manager. You will have the challenging role of directing a team with a common goal of providing the highest level of customer satisfaction and delivering goods to clients on time. Your efforts to streamline processes and improve efficiency will be valued and you will be generously compensated for your time, effort, and innovative ideas.

Shift: Monday-Friday

Pay: $80,000-$90,000/yr (Depends on Experience, Knowledge of the Transportation Industry)

Benefits and More:

• Medical, Dental, Vision, and Life Insurance
• PTO, Paid Holidays, Volunteer Time Off, Wellness Time Off
• 401k Retirement Plan
• Biweekly Pay

What you can expect a typical day to look like:

• Plan, implement, and oversee the work of staff member to ensure efficiency and compliance
• Monitor and direct all dispatching activities, including tracking, routing, and dispatching transportation vehicles.
• Implement changes to transportation services, policies, or scheduling as needed.
• Build and maintain culture for proactive safety focused productive, efficient, low-attrition workforce.
• Coach team members to develop talent and depth to enable growth and effective operation.
• Produce high levels of service, including on-time pickup and delivery and claims free environment.
• Produce high levels of productivity and optimal levels of labor spend.
• Utilize daily reports to manage goals, accuracy, and efficiency on route planning and linehaul operations in addition to on time service and customer satisfaction.
• Collaborate with the Sales team to identify opportunities for growth and work with all shareholders to integrate new opportunities into the network.
• Coordinate with Fleet and external services to maintain and repair company vehicles.

What you will need to succeed on the job:

• Minimum of two years of experience in LTL Operations or comparable leadership role
• Valid Class A CDL (preferred, not required)
• Strong leadership and team building skills
• Career oriented and plans for succession at all levels
• Independent thinker with the ability to engage team members

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Upper Midwest, and Western regions, along with parts of the Southwest region. We look forward to having you Hitch on and Prosper with us!