Service Center Manager

Mountain Valley Express; Hyde Park Township (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Service Center Manager to lead operations at their facility. This role involves overseeing freight delivery, ensuring operational efficiency, and fostering a customer-oriented culture. The ideal candidate will have extensive experience in logistics, strong leadership skills, and a commitment to safety and compliance. You will be instrumental in driving performance improvements, mentoring talent, and maintaining relationships with customers. This is an exciting opportunity to make a significant impact in a dynamic environment, where your efforts will directly influence the success of the operations.

Benefits

Comprehensive medical, dental, and vision insurance

401(k) plan with company match

Company-paid Life and AD&D Insurance

Flexible work schedules

Paid vacation, sick leave, and holidays

Qualifications

• 7+ years of relevant industry experience with 5 years in a supervisory role.
• Proven ability to lead and motivate teams in fast-paced environments.

Responsibilities

• Manage facility operations to meet customer expectations for on-time delivery.
• Develop and coach a team while ensuring safety and operational excellence.

Skills

Leadership Skills

Strong Communication

Customer-Oriented Mindset

Analytical and Problem-Solving Abilities

Organizational Skills

Technical Proficiency

Education

Bachelor’s degree in Business

Bachelor’s degree in Logistics

Tools

Warehouse Management Systems

Microsoft Office Suite

Job description

Description

Service Center Manager

Phoenix, AZ – Onsite

Who We Are

Mountain Valley Express (MVE) is a leading LTL Carrier and 3PL Services provider with locations across California, Arizona, and Nevada.

With years of experience, a dedicated team, and cutting-edge technology, MVE offers a comprehensive range of services, including warehousing and distribution, full truckloads, less-than-truckloads, custom invoicing and auditing, optimization and engineering solutions, and packaging and shipping supplies. Our deep understanding of the market, along with strong carrier relationships, allows us to deliver tailored solutions that meet the unique needs of our customers. MVE is committed to delivering a “service-first” attitude with integrity and reliability, always striving to exceed customer expectations.

The Opportunity

We are seeking a Service Center Manager to join our team. In this role, you will lead and manage the operations of a facility, overseeing the inbound and/or outbound delivery of freight. You will be responsible for ensuring that the terminal meets its operational and revenue goals, while maintaining maximum cost-effectiveness and customer satisfaction. A key focus of your role will be to develop, engage, and coach a team of exceptional talent, ensuring they work safely and execute with excellence. You will also troubleshoot operational issues and partner with various departments to improve productivity, efficiency, and overall performance.

Essential Duties & Responsibilities

• Leadership & Management:
• Lead by example, emulating the behaviors expected of all employees.
• Manage and coordinate facility operations to ensure continuous improvement and meet or exceed customer expectations for on-time delivery.
• Push for departmental results, identifying and addressing any issues with appropriate action plans.
• Team Development & Engagement:
• Mentor, motivate, and coach a team to perform at their best while ensuring a safe work environment.
• Assist with hiring the best-qualified applicants and ensure compliance with company policies and regulations.
• Operational Efficiency & Profitability:
• Review financial and operational reports, identify opportunities for profit growth, and recommend process improvements.
• Prepare the facility budget and monitor monthly variance.
• Collaborate with HR, Fleet Management, and Maintenance to address driver concerns, equipment issues, and safety matters.
• Customer Relations & Sales Support:
• Support sales efforts to meet quotas by maintaining strong relationships with customers and the customer care team.
• Safety & Compliance:
• Ensure a safe working environment by complying with company and government safety regulations.
• Troubleshoot driver issues (e.g., accidents, log violations, equipment problems) and resolve operational conflicts effectively.
• Fleet & Capacity Management:
• Partner with Fleet Management to ensure optimal fleet capacity in line with current and forecasted volumes.
  
  

Skills & Attributes

• Leadership Skills: Proven ability to lead, develop, and motivate a team in a fast-paced environment, with a focus on continuous improvement.
• Strong Communication: Excellent verbal and written communication skills, essential for training and team collaboration.
• Customer-Oriented Mindset: Ability to build strong relationships and prioritize customer satisfaction.
• Analytical and Problem-Solving Abilities: Demonstrated capacity to identify issues, assess solutions, and make decisions to improve operations.
• Organizational Skills: Strong time management and organizational skills, ensuring efficient scheduling and resource management.
• Technical Proficiency: Familiarity with warehouse management systems and Microsoft Office Suite.
  
  

Requirements

Minimum Requirements

• Education: Bachelor’s degree in Business, Logistics, or a related field; or equivalent combination of education and experience.
• Experience: Seven (7) years of relevant industry experience, with five (5) years of supervisory experience strongly preferred.
• Skills: Strong verbal and written communication, interpersonal skills, and demonstrated accountability. Thorough knowledge of ltl operations, policies, and applicable safety regulations. Customer-oriented mindset.
  
  

Compensation

• Salary: $80,000 – $110,000 annually, based on experience and location.
• Classification: Exempt, subject to all applicable state and federal laws.
  
  

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) plan with company match
• Company-paid Life and AD&D Insurance policies
• Flexible work schedules
• Paid vacation, sick leave, and holidays
  
  

Work Environment

This is a full-time, at-will position.

This is an onsite position, located at the posted Terminal.

Physical Requirements

• Frequent walking throughout the facility and between departments as part of daily operational tasks.
• Occasional periods of sitting at a desk and working on a computer.
• Ability to lift and/or move up to 20-25 pounds.
  
  

Equal Opportunity Employer

Mountain Valley Express is an at-will and equal opportunity employer. We are committed to employing and assigning the best-qualified candidates without discrimination based on race, color, religion, gender, marital