SE-Service Center Manager-South Texas

Vertiv; Houston (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Service Center Manager to lead operations in South Texas. This role involves providing managerial and technical direction, supervising Field Engineers and Technicians, and ensuring customer satisfaction. You'll be responsible for driving sales and quality while collaborating with regional teams to promote new business. If you thrive in a challenging environment and are committed to safety and integrity, this is an exciting opportunity to make a significant impact in the industrial service sector.

Qualifications

• Bachelor’s degree in Engineering or equivalent; no experience required.
• Strong communication, supervisory, organizational, and management skills.

Responsibilities

• Responsible for sales, profit, and quality of the area operation.
• Supervise Field Engineers and Technicians, ensuring safety and training.
• Conduct employee performance reviews and recommend salary adjustments.

Skills

Communication Skills

Supervisory Skills

Organizational Skills

Management Skills

Proactive Problem Solving

Education

Bachelor's Degree in Engineering

Technical Training or Military Equivalent

Tools

Microsoft Office

Test Equipment

Job description

Join to apply for the SE-Service Center Manager-South Texas role at Vertiv

Job Description

Provide business, managerial, and technical direction to the Service Center. When local Operation Supervisors are not part of the management structure, provide general supervision for Field Engineers and Technicians and schedule workflow. Serve as a customer contact and liaison. Keep track of job progress and financial details.

Responsibilities

• Responsible for the sales, profit, and quality of the area operation.
• Review and sign contracts within Limits of Authority.
• Collaborate with the Region Director, Regional Sales Manager, and Marketing Services to promote new business.
• Develop and periodically review the Area Profit Plan to ensure Service Center work is on track.
• Hold regular management meetings to promote effective communication and review business progress.
• Coordinate weekly invoicing and monthly status reports.
• Review and audit field jobs.
• Supervise, ensure safety, and provide technical training for Field Engineers and Technicians.
• Conduct employee performance reviews and recommend salary adjustments.
• Coordinate technical training and career development for field personnel.
• Review and suggest improvements to field technical procedures.
• Interview job applicants.
• Develop and review proposals and reports from field engineers.

Supervisory Responsibilities

Supervise 1+ Operations Supervisor and/or Supervising Engineer.

Required Competencies

• Action Oriented: Enjoys challenging work, proactive, seizes opportunities.
• Building Effective Teams: Fosters morale, shares successes, promotes open dialogue.
• Customer Focus: Meets internal and external customer expectations, uses customer feedback for improvements.
• Drive for Results: Consistently exceeds goals, performance-driven.
• Directing Others: Establishes clear directions, sets objectives, organizes work effectively.
• Organizing: Manages resources efficiently, coordinates multiple activities.

Qualifications

• Bachelor’s degree in Engineering (BSEE or BSME) or equivalent; no experience required.
• Technical training or military equivalent preferred.
• Experience in the Industrial Service Industry preferred.
• Strong communication, supervisory, organizational, and management skills.
• Proficiency in Microsoft Office, internet research, and operation of test equipment.
• Willingness to travel overnight as needed.
• Valid Driver’s License is required.
• Effective communication skills, dependable, good judgment.
• Flexible working hours, including weekends and nights.

The candidate should embrace Vertiv’s Core Principles: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion, and align with our Strategic Priorities and Behaviors.