Service Center Loan Officer (Digital Loan Officer)

Neches FCU; Port Neches (TX); Sur place; USD 48 000 - 64 000; Plein temps

Résumé du poste

Neches FCU is seeking a Service Center Loan Officer (Digital Loan Officer) in Port Neches, TX. The role focuses on delivering exceptional member service through digital lending options, reviewing loan applications, collecting documents, and guiding members on loan terms and related products.

The position requires a high school diploma or equivalent and emphasizes communication, data analysis, and teamwork in a credit union environment.

Qualifications

• 2 years of lending experience in a financial institution or related industry
• Strong knowledge of lending principles, techniques and regulatory standards
• Proven ability to analyze data and handle high loan volume
• Ability to make independent judgments within guidelines
• Ability to work independently with initiative and meet deadlines
• Proficient in Microsoft Office Excel
• Professional communication across platforms
• Excellent interpersonal, verbal and written communication
• Empathy, courtesy and tact in member interactions
• Team-oriented with dependable attendance and mission alignment

Responsabilités

• Provides exceptional member service through digital communications (phone, video chat, text, email) for lending services
• Interviews applicants and collects information for loans; resolves questions about applications
• Collects and verifies required documentation for loan processing (title, lien information)
• Approves/denies consumer loan and credit card requests within guidelines
• Educates members on loan terms and conditions
• Educates members about credit union products (credit insurance, GAP, warranty)
• Assists with loans up to 30 days delinquent
• Assists members with financial check-ups

Connaissances

Lending knowledge

Data analysis

Independent judgment

MS Excel

Professional communication

Interpersonal skills

Teamwork

Punctuality

Customer service

Formation

High school diploma or equivalent

Outils

Microsoft Excel

Microsoft Office

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Nall Branch Full-Time Port Neches, TX, US

Our Service Center Loan Officer (Digital Loan Officer) provides exceptional, personalized service while assisting members with their lending financial needs through convenient and accessible digital lending solutions. They use their knowledge and proactive problem-solving skills to educate members about our products and services. High school diploma or equivalent required. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work certified company. With $1 Billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members’ financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.

REQUIRED QUALIFICATIONS:

• 2 years of experience in Lending, ideally within a financial institution or a related industry such as lending, title companies or insurance
• Strongknowledgeof lending principles, techniques andregulatory standards
• Proven ability to analyze data, strong multi-tasking skills and handle high volume of loan requests
• Exhibit the capability to make independent judgment within guidelines
• Demonstrates the ability to work independentlywhile displaying initiative and working within deadline timeframes
• Proficient in Microsoft Office Excel
• Professional communication skills across various platforms
• Excellent interpersonal, verbal and written communication skills.
• Ability to interface with members in a positive manner with empathy, courtesy and tact
• Maintains a high level of professionalism
• Team oriented and ability to work collaboratively
• Dependable; punctual and regular attendance
• Ability to work well in a team environment and support the credit union’s mission and values

JOB SUMMARY:

• Provides exceptional member service when answering inquiries and responding to members through digital communications - phone, video chat, text, and email to provide convenient access to lending services for members who may not be able to visit a branch in person
• Interviews applicant and request information for loans; resolving questions regarding application information
• Collects and verifies all required documentation for loan processing, including title and lien information
• Approve/Deny consumer loan and credit card request within preset guidelines and limits
• Educates members on the terms and conditions of the loan
• Responsible for offering and educating members about credit union products including but not limited to: credit insurance, GAP, and Warranty products
• Assist with loans up to 30 days delinquent
• Assist members with financial check-ups

Classification:Non-exempt

Location:LendingService Center atNall (Port Neches)

Hours: Scheduled for 40-hours per week between the hours of Monday through Friday 8:15AM to 5:15PM