Service Center Representative

Neches Federal Credit Union; Port Neches (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Neches Federal Credit Union in Port Neches, TX seeks a Service Center Representative to handle member questions, transfers and account servicing. This full-time role requires a high school diploma or equivalent, strong communication, math ability and keyboarding, plus reliability and teamwork to support our community-focused credit union.

Responsibilities include updating account records, password management for online banking, processing changes, IRA support, wire transfers and cashier checks,

Qualifications

• 1 year related financial or customer services experience or degree in related field.
• Ability to work independently while displaying initiative and decision-making.
• Capability to work within deadline timeframes.
• Strong attention to detail, multi-tasking and organization skills.
• Display a high level of professionalism.
• Dependable; punctual and regular attendance.
• Ability to work well in a team environment and support the credit union’s mission and values.

Responsibilities

• Update account cards.
• Home banking – set up / reset passwords.
• Process address change.
• IRA’s – Assist / withdrawals.
• Assist members with account questions / transfers / balancing.
• Assist members with fraud transactions.
• Process outgoing wire transfers.
• Assist with business accounts/ club accounts/ trust accounts/ temp accounts.
• Sell Cashier checks.
• Process Mastercard and Visa cash advances.
• Provides exceptional member service when answering inquiries and resolving members concerns.

Skills

Communication skills

Math aptitude

Keyboarding

Attention to detail

Professionalism

Dependability

Teamwork

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Center Representative

Full-Time Port Neches, TX, US

Our Service Center Representative deliver exceptional service while assisting members with their financial needs. We are looking for a candidate that possesses the following skills; a high school diploma or equivalent, excellent communication skills, math aptitude, and keyboarding skills. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work certified company. With $1 Billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members’ financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.

ADDITIONAL REQUIRED QUALIFICATIONS:

• 1 year related financial or customer services experience or degree in related field
• The ability to work independently while displaying initiative and decision-making
• Capability to work within deadline timeframes
• Strong attention to detail, multi-tasking and organization skills
• Display a high level of professionalism
• Dependable; punctual and regular attendance
• Ability to work well in a team environment and support the credit union’s mission and values

JOB SUMMARY:

• Update account cards
• Home banking – set up / reset passwords
• Process address change
• IRA’s – Assist / withdrawals
• Assist members with account questions / transfers / balancing
• Assist members with fraud transactions
• Process outgoing wire transfers
• Assist with business accounts/ club accounts/ trust accounts/ temp accounts
• Sell Cashier checks
• Process Mastercard and Visa cash advances
• Provides exceptional member service when answering inquiries and resolving members concerns

Classification: Non-Exempt

Location: Administration (Port Neches)

Hours: Scheduled for 40-hours per week between the hours of:

Monday through Thursday 8:15AM to 5:15PM

Fridays 8:15AM to 5:15PM or 9:15AM to 6:15PM