Service Center Leader — Sales, Ops & Customer Experience

Family Farm and Home; Coldwater (MI); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Family Farm and Home seeks a Service Center Facilitator in Michigan to lead a team, drive sales, and manage service-center operations. You will supervise associates, handle staffing decisions, ensure strong customer service, and maintain inventory control while meeting budget goals.

The role requires hands-on leadership, the ability to analyze data, and flexibility to work weekends and holidays as needed. Strong communication and problem-solving skills are essential.

Formación

• Experience in Small Engine Repair, Powersports Repair, or Automotive Diagnostics and Repair.

Responsabilidades

• Promote Family Farm and Home mission statement and family values.
• Promote an aggressive sales culture with a focus on superior customer service.
• Hire, coach, counsel, discipline and manage team performance to meet goals.
• Maintain professionalism and positive service center morale.
• Manage service center operations through scheduling and supervision of staff.
• Handle onboarding and exiting of repairs and customer billings.

Conocimientos

Small Engine Repair

Powersports Repair

Automotive Diagnostics

Descripción del empleo

Family Farm and Home seeks a Service Center Facilitator in Michigan to lead a team, drive sales, and manage service-center operations. You will supervise associates, handle staffing decisions, ensure strong customer service, and maintain inventory control while meeting budget goals.

The role requires hands-on leadership, the ability to analyze data, and flexibility to work weekends and holidays as needed. Strong communication and problem-solving skills are essential.