LTL Service Center Lead — P&L & Growth

XPO, Inc.; Pocatello (ID); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation package

Full health insurance on day one

Life and disability insurance

PTO 15 days first year

9 paid company holidays

401(k) with company match

Education assistance

Stock purchase plan

Company vehicle provided

Job summary

XPO, Inc. in Pocatello, ID is hiring a Service Center Manager to lead day-to-day operations, drive KPIs, and own the P&L for the center. You’ll supervise staff, optimize labor plans, and coordinate with Sales to grow revenue while ensuring safety and regulatory compliance.

The role requires deep LTL/logistics knowledge, DOT/OSHA compliance, and the ability to work varied shifts and travel as needed. Join a team focused on efficiency, service quality, and customer satisfaction.

Qualifications

• Minimum qualifications include 5 years of supervisory experience.
• Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, DOT, FMCSA, and other transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules and company policies.
• Experience with Microsoft Office
• Valid driver’s license and satisfactory driving record
• Available to work a variety of shifts, including days, evenings, nights and weekends and travel as needed

Responsibilities

• Supervise and lead all service center employees; oversee timekeeping, payroll administration, personnel changes, and ongoing coaching, discipline, training, and development of staff.
• Own and achieve P&L goals for the service center, including attaining KPIs
• Lead supervisory team to plan and attain daily and long term labor goals to ensure budget, service and quality goals are achieved; coach and train to ensure quality and service goals are achieved
• Provide information to all employees about service center productivity and policies
• Conduct regular team meetings to promote engagement, review productivity, safety, and performance, and address questions
• Research, monitor and implement opportunities to cut costs and improve efficiencies
• Support sales-driven growth by ensuring operational execution meets customer requirements and improving yield
• Partner with Sales to drive revenue growth and retain key business by participating in customer visits and onboarding new business
• Develop relationships with top local, revenue-driving customer accounts
• Promote safe, clean facilities and DOT/OSHA compliance; supervise hazardous material documentation
• Lead Self-Assessment to verify adherence to service center processes and standards

Skills

Supervisory experience

LTL industry knowledge

DOT/FMCSA knowledge

OSHA standards knowledge

Hazardous materials regulations

NMFC and Tariff rules familiarity

Microsoft Office proficiency

Valid driver’s license

Flexible schedule and travel

Education

Bachelor's degree or equivalent

Related work experience or equivalent military experience

Tools

Microsoft Office Suite

Job description

XPO, Inc. in Pocatello, ID is hiring a Service Center Manager to lead day-to-day operations, drive KPIs, and own the P&L for the center. You’ll supervise staff, optimize labor plans, and coordinate with Sales to grow revenue while ensuring safety and regulatory compliance.

The role requires deep LTL/logistics knowledge, DOT/OSHA compliance, and the ability to work varied shifts and travel as needed. Join a team focused on efficiency, service quality, and customer satisfaction.