Service Center Leader: Growth, Ops & Customer Experience

Grease Monkey International; Rapid City (SD); On-site; USD 70,000 - 100,000; Full time

Job summary

Grease Monkey International in Rapid City, SD is seeking a Center Manager to lead our service center. You will balance hands-on shop floor leadership with strategic oversight of revenue, costs, safety, and talent development to deliver outstanding customer experiences.

This role requires 3+ years of people leadership, P&L management experience, and a proven ability to drive sales growth in a high-volume, customer-facing environment.

Qualifications

• High school diploma or equivalent required.
• 3+ years of people leadership experience; automotive or service retail management preferred.
• Strong understanding of P&L management, cost control, and revenue growth strategies.
• Proven track record of achieving or exceeding sales and operational KPIs.
• Experience in a high-volume, customer-facing environment (automotive, retail, restaurant, or similar).
• Comfortable using POS systems, scheduling tools, and standard business software.
• Strong business acumen, problem-solving ability, and decision-making skills.

Responsibilities

• Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency.
• Lead a high-performing team of service technicians and leaders.
• Own and manage the center’s P&L, including revenue, labor, and operating expenses.
• Control costs across labor, parts, inventory, and overall shop expenses.
• Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness.

Skills

People leadership

P&L management

Sales growth strategies

Customer-facing experience

POS systems familiarity

Education

High school diploma or equivalent

Tools

POS systems

Scheduling tools

Standard business software

Job description

Grease Monkey International in Rapid City, SD is seeking a Center Manager to lead our service center. You will balance hands-on shop floor leadership with strategic oversight of revenue, costs, safety, and talent development to deliver outstanding customer experiences.

This role requires 3+ years of people leadership, P&L management experience, and a proven ability to drive sales growth in a high-volume, customer-facing environment.