Service Center Leader: Grow Customer Success

Vestis Corporation; Topeka (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

Vestis Corporation seeks a Service Manager for the Topeka Market Center to drive service outcomes, coach District Managers, and improve customer satisfaction. The role emphasizes leadership, P&L responsibilities, and robust collaboration with sales and route teams.

You will guide performance, ensure timely resolutions, and promote a culture of safety and continuous improvement across the MC operations.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• Production management and customer service experience.
• Profit and loss responsibility.
• Significant customer interface and service responsibilities.
• Strong knowledge of financial information relating to profit and loss and capital expenses.
• Ability to interface with various organizational functions to get the job done.
• Negotiation skills and computer proficiency.

Responsibilities

• Overall Market Center service results including retention, growth, loss, and credits.
• Coach and develop District Managers and Route Personnel.
• Analyze reports and initiate corrective actions for trends.
• Foster a pervasive sales culture through TIG and Shared Lead programs.
• Coordinate TIG opportunities between Sales Manager, Account Executives, DM and RSR.
• Direct assistance in new account installations as directed by GM.
• Manage day-to-day Customer Service Programs for the Service Department.
• Ensure DMs visit required customers quarterly for growth and opportunities.
• Hold weekly Route Performance Meetings with each RSR.
• Ensure DMs follow up on service requests timely and resolutions are achieved.

Skills

Production management

Customer service

Profit and loss

Negotiation skills

Computer proficiency

Operations management

Leadership

Education

Bachelor’s degree or equivalent experience

Job description

Vestis Corporation seeks a Service Manager for the Topeka Market Center to drive service outcomes, coach District Managers, and improve customer satisfaction. The role emphasizes leadership, P&L responsibilities, and robust collaboration with sales and route teams.

You will guide performance, ensure timely resolutions, and promote a culture of safety and continuous improvement across the MC operations.