Automotive Shop Manager: Lead Ops & Service Excellence

Paycom; Leland (NC); On-site; USD 48,000 - 64,000; Full time

Job summary

Paycom in North Carolina is seeking a Shop Manager to lead daily shop operations, ensure safety, and drive superior customer service. You will manage staffing, inventory, and financial performance while developing a high-performing team.

The role requires strong organizational skills, adaptability to changing needs, and the ability to train and motivate personnel in a fast-paced environment.

Qualifications

• Must be able to lead through changing business needs.
• Ability to quickly learn product and service knowledge.
• Basic computer skills required.
• Must perform physical tasks and safety procedures.

Responsibilities

• Supervise shop floor operations and assign technicians.
• Open and close procedures and inventory checks.
• Manage stock levels and end-of-period inventories.
• Recruit, interview, and onboard new team members.
• Train and develop staff for performance and growth.
• Deliver exceptional customer experiences and resolve concerns.
• Monitor shop financials and meet budget goals.
• Process payments and ensure safety compliance.

Skills

Leadership

Team Management

Operations Oversight

Safety Compliance

Customer Service

Communication

Adaptability

Computer Basics

Job description

Paycom in North Carolina is seeking a Shop Manager to lead daily shop operations, ensure safety, and drive superior customer service. You will manage staffing, inventory, and financial performance while developing a high-performing team.

The role requires strong organizational skills, adaptability to changing needs, and the ability to train and motivate personnel in a fast-paced environment.