Service Center Leader: Coaching, Ops & Customer Success

Applied Industrial Technologies; Canton (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Applied Industrial Technologies in Canton, OH, is seeking a Customer Service Manager to oversee day-to-day service center operations and lead a team of customer service specialists. You will coach, mentor, and drive performance across pre-sale, sale, and post-sale activities while aligning with P&L goals.

The role emphasizes hands-on operations, leadership development, and building strong customer relationships through metrics-driven management, staff training, and process improvements to ensure

Qualifications

• Strong, motivational leadership and coaching abilities.
• Detail-oriented with analytical and problem‑solving skills.
• Excellent verbal and written communication, interpersonal, and negotiation skills.

Responsibilities

• Oversee service center operations and support customers and the service team pre‑sale, at point of sale, and post‑sale.
• Lead and coach CSRs to meet performance metrics and targets.
• Hire, train, and develop service center personnel.
• Manage inventory, expenses, and profit/loss accounting.

Skills

Leadership

Coaching

Communication

Project management

Education

High school diploma or GED

Tools

ERP / SAP

Job description

Applied Industrial Technologies in Canton, OH, is seeking a Customer Service Manager to oversee day-to-day service center operations and lead a team of customer service specialists. You will coach, mentor, and drive performance across pre-sale, sale, and post-sale activities while aligning with P&L goals.

The role emphasizes hands-on operations, leadership development, and building strong customer relationships through metrics-driven management, staff training, and process improvements to ensure