Lead Customer Service & Office Operations

Applied Industrial Technologies; Des Moines (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Applied Industrial Technologies in Des Moines, IA is seeking a Customer Service Lead / Office Coordinator to guide the customer service team, manage orders, and coordinate office operations. This role balances daily customer interactions with administrative duties and collaboration across departments.

You will focus on improving processes, maintaining data accuracy, and supporting sales and operations while training staff and ensuring excellent customer experiences at every touchpoint.

Qualifications

• High school diploma required.
• 3+ years of customer service, sales support, or office administration experience.
• Demonstrated leadership, mentoring, or lead-worker experience preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office, Excel and business software systems.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.

Responsibilities

• Lead customer service representative and subject matter expert.
• Provide guidance, training, and support to customer service team members.
• Assist with onboarding and training of new employees.
• Handle escalated customer inquiries and resolve service-related issues.
• Promote a positive customer experience through timely and professional communication.
• Monitor customer service processes and recommend improvements.

Skills

Leadership

Customer service

Organizational skills

Communication

Multitasking

Attention to detail

Office software

Education

Associate degree preferred

High school diploma required

Tools

ERP systems

Inventory management

Job description

Applied Industrial Technologies in Des Moines, IA is seeking a Customer Service Lead / Office Coordinator to guide the customer service team, manage orders, and coordinate office operations. This role balances daily customer interactions with administrative duties and collaboration across departments.

You will focus on improving processes, maintaining data accuracy, and supporting sales and operations while training staff and ensuring excellent customer experiences at every touchpoint.