Service Center Lead - Inspire Great Bike Service

Trek Retail Corporation; Grosse Pointe Woods (MI); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Flexible culture

Competitive health care

401(k) with match

ESOP

Maternity leave (12 weeks)

Paid holidays

Tuition reimbursement

Employee discounts

Retail discounts

Job summary

Trek Store Grosse Pointe in Michigan is seeking a Service Manager to lead the Service Center, owning workflow, staffing, and KPIs to ensure exceptional customer experiences. You will be the primary advisor, blending sales with service while guiding a team to deliver Trek’s hospitality.

Strong communication and leadership are essential for success. You’ll train and motivate technicians, monitor service reports, control costs, and stay ahead of shop needs to align service and sales goals with

Qualifications

• 3+ years bicycle service center experience.
• Excellent communication and leadership skills.
• Willingness to attend Trek Service classes in Waterloo, WI.

Responsibilities

• Lead store Service Center operations and workflow.
• Be primary service advisor, integrating sales and service.
• Manage service costs and write orders for the shop.
• Develop technicians and improve efficiencies across the team.

Skills

Bicycle service

Team leadership

Customer service

Communication

Training

Job description

Trek Store Grosse Pointe in Michigan is seeking a Service Manager to lead the Service Center, owning workflow, staffing, and KPIs to ensure exceptional customer experiences. You will be the primary advisor, blending sales with service while guiding a team to deliver Trek’s hospitality.

Strong communication and leadership are essential for success. You’ll train and motivate technicians, monitor service reports, control costs, and stay ahead of shop needs to align service and sales goals with