Bike Shop Service Manager — Lead with Hospitality

Trek Retail Corporation; Okemos (MI); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Flexible culture

Health care

Dental & Vision insurance

PPO/HDHP options

FSA

Life insurance

Vacation package

401(k) with match

ESOP

Maternity leave 12 weeks 100% pay

Holidays

Tuition reimbursement

Employee discounts

Partner discounts

Job summary

Trek Store Okemos is seeking a Service Manager to be the operations lead for the store's Service Center, responsible for workflow, staffing of mechanics, and KPIs to ensure the best customer experience.

You will serve as the primary service advisor, blending sales and service, train your team, manage service costs, and ensure a smooth, organized department that supports both service and sales teams.

Qualifications

• 3+ years of bicycle service center experience.
• Strong leadership and communication skills.
• Ability to train and develop team members.
• Customer-focused with hospitality mindset.
• Willingness to attend Trek Service classes in Waterloo, WI.

Responsibilities

• Lead service center operations and set KPIs.
• Staff mechanics and manage workflow.
• Be primary service advisor, integrating sales and service.
• Control service costs and keep orders organized.
• Coach employees and improve efficiencies.

Skills

Bicycle service center experience

Leadership

Communication

Staffing & training

Customer service

Job description

Trek Store Okemos is seeking a Service Manager to be the operations lead for the store's Service Center, responsible for workflow, staffing of mechanics, and KPIs to ensure the best customer experience.

You will serve as the primary service advisor, blending sales and service, train your team, manage service costs, and ensure a smooth, organized department that supports both service and sales teams.