Bike Service Center Manager: Lead Team & Customer Experience

Trek Bicycle Corporation; Grosse Pointe Woods (MI); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Flexible culture

Competitive health care

PPO & HDHP medical plan options

Dental insurance

Vision insurance

FSA

Life insurance

ESOP

401(k) with match

Maternity leave 12 weeks

Paid holidays

Tuition Reimbursement

Employee discounts

Partner retail discounts

Job summary

Trek Store Grosse Pointe is seeking an energetic Service Manager to lead the store’s Service Center and own workflow, staffing, and KPIs to deliver Trek’s signature hospitality to every customer.

You’ll train and mentor the team, connect customers with the right service, manage costs, and ensure accurate, high-quality service orders. Strong leadership and communication are essential for success.

Qualifications

• 3+ years of bicycle service center experience.
• Excellent communication skills are a must.
• Ability to plan effectively and lead the service team to ensure customer satisfaction.

Responsibilities

• Lead the store's Service Center operations and be the primary service advisor.
• Integrate sales and service experiences while controlling service costs.
• Train and develop staff to deliver Trek's hospitality and quality workmanship.
• Ensure service orders are organized and bikes are built correctly for the sales floor.

Skills

Leadership

Communication

Customer service

Team training

Job description

Trek Store Grosse Pointe is seeking an energetic Service Manager to lead the store’s Service Center and own workflow, staffing, and KPIs to deliver Trek’s signature hospitality to every customer.

You’ll train and mentor the team, connect customers with the right service, manage costs, and ensure accurate, high-quality service orders. Strong leadership and communication are essential for success.