Service Center GM: Operations & Customer Excellence

Enviri Corporation; Hanceville (AL); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Life insurance

Disability insurance

401k with matching

Paid time off

Wellness program

Job summary

Clean Earth in the United States seeks a Service Center General Manager to lead operations in Hanceville. You will drive performance, optimize workflows, and ensure outstanding customer service through strong team leadership and accountability.

The ideal candidate has proven management experience, strategic thinking, and a commitment to continuous improvement. You will monitor KPIs, manage budgets, and collaborate with senior leaders to align operations with company goals.

Qualifications

• 5years of progressive experience in service center management, operations management, or a related field.
• 3years of direct supervisory or management experience leading teams of varying sizes.
• Proven budget management, financial analysis, and cost control experience.
• Strong knowledge of performance metrics, KPI tracking, and data-driven decision-making.
• Ability to implement process improvements and operational efficiency initiatives.

Responsibilities

• Lead, mentor, and develop a diverse team of service center professionals, fostering accountability and collaboration.
• Establish and monitor KPIs to ensure service quality, efficiency, and customer satisfaction targets.
• Manage operational budgets, control costs, and optimize resource allocation to maximize profitability.
• Implement process improvements and best practices to enhance efficiency and reduce turnaround times.
• Oversee scheduling, staffing levels, and workforce management for adequate coverage.
• Conduct regular performance reviews and provide constructive feedback for career development.
• Ensure compliance with company policies, industry regulations, and quality standards.
• Analyze performance metrics and generate reports to identify trends and corrective actions.
• Maintain strong communication with senior leadership and provide updates on status and initiatives.

Skills

Team leadership

Budget management

KPI tracking

Process improvement

Staff scheduling

Communication

Lean/Six Sigma

Job description

Clean Earth in the United States seeks a Service Center General Manager to lead operations in Hanceville. You will drive performance, optimize workflows, and ensure outstanding customer service through strong team leadership and accountability.

The ideal candidate has proven management experience, strategic thinking, and a commitment to continuous improvement. You will monitor KPIs, manage budgets, and collaborate with senior leaders to align operations with company goals.