Service Center Coordinator

IPG; Bardstown (KY); On-site; USD 25,000 - 36,000; Full time

Job summary

Intertape Polymer Group is seeking a Service Center Coordinator in Bardstown to support daily operations of the Service Center. You will manage inventory, process orders, coordinate service parts, and maintain system data across Dynamics 365.

Ideal candidates are highly organized, customer-focused, and able to balance multiple tasks in a fast-paced environment while collaborating with field technicians, vendors, and internal teams.

Qualifications

• Associate degree in Business Administration, Supply Chain Management, Operations, or related field preferred.
• High school diploma or equivalent required.
• Minimum of 3 years of experience in customer service, inventory control, or related field.
• Experience with service operations, distribution, or parts management preferred.
• Strong organizational and verbal/written communication skills.
• Proficient with Microsoft Office Suite and ERP systems such as Dynamics 365 or AS400.

Responsibilities

• Coordinate daily administrative activities for Bardstown Service Center.
• Serve as primary contact for service technicians regarding parts, status, inventory, and support.
• Assist with scheduling and coordination of service activities as needed.
• Maintain organized service center records and documentation.
• Support inventory management, order processing, and reporting requirements.
• Coordinate purchasing activities for inventory and service materials.
• Prepare correspondence, reports, and documentation related to service center operations.

Skills

Organizational skills

Communication skills

Attention to detail

Independent & collaborative

Education

Associate degree in Business Administration or related field

High school diploma or equivalent

Tools

Dynamics 365

AS400

Microsoft Office

Job description

Position Description

Title: Service Center Coordinator

Department: Bardstown Field Service

Reports To: Service Center Supervisor

Status: Non-Exempt Hourly Professional

Position Purpose: The Service Center Coordinator is responsible for supporting the daily operations of the Bardstown Service Center through inventory management, customer order processing, service parts coordination, system administration, and general administrative support. This position serves as a key liaison between customers, field service technicians, vendors, and internal departments to ensure efficient service delivery, accurate inventory control, and seamless operational execution.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced service environment while maintaining a strong focus on customer service and operational excellence.

Principle Accountabilities

Service Operations Support

• Coordinate daily administrative activities supporting the Bardstown Service Center.
• Serve as a primary point of contact for service technicians regarding parts availability, order status, inventory inquiries, and operational support.
• Assist with scheduling and coordination of service-related activities as needed.
• Maintain organized service center records, files, and documentation.
• Support continuous improvement initiatives that enhance service center efficiency and effectiveness.

Inventory Management

• Maintain accurate inventory records and perform regular inventory cycle counts.
• Monitor inventory levels and initiate replenishment activities to maintain adequate stock.
• Receive, inspect, and process incoming inventory, service parts, and equipment shipments.
• Coordinate outbound shipments of parts, equipment, and refurbished components.
• Investigate and resolve inventory discrepancies.

• Ensure proper inventory transactions are completed in company systems.

Order Processing and Systems Administration

• Process customer orders and service-related transactions within business systems.
• Maintain accurate customer, inventory, pricing, and product information within Dynamics 365 and other operating systems.
• Support order fulfillment activities by verifying inventory availability, shipping information, and documentation.
• Monitor open orders and communicate status updates to internal and external stakeholders.
• Generate and distribute operational reports as required.

Parts and Vendor Coordination

• Coordinate purchasing activities for inventory and service-related materials.
• Communicate with vendors regarding order status, delivery schedules, shortages, and product availability.
• Track and expedite critical parts and materials to support customer requirements.
• Assist in evaluating inventory levels and ordering patterns to minimize disruptions and excess inventory.

Customer Service and Administrative Support

• Respond to customer inquiries regarding order status, parts availability, and shipping information.
• Coordinate resolution of service-related administrative issues.
• Prepare correspondence, reports, spreadsheets, and documentation related to service center operations.
• Assist with processing invoices, packing slips, shipping documentation, and related records.
• Support departmental projects and other administrative initiatives as assigned.
• Related tasks as requested by supervisor

Essential Skills and Experience

• Associate degree in Business Administration, Supply Chain Management, Operations, or a related field preferred.
• High school diploma or equivalent required.
• Minimum of 3 years of experience in customer service, inventory control, service operations, administration, or a related business environment.
• Experience supporting service organizations, distribution operations, manufacturing, or parts management preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
• Experience with ERP systems such as Dynamics 365, AS400, or similar business systems preferred.
• Ability to analyze data and prepare reports.
• Strong problem-solving and customer service skills.
• Ability to work independently and collaboratively across departments.
• Ability to sit, stand, walk, bend, and reach throughout the workday.
• Occasionally lift and move materials weighing up to 25 pounds.
• Ability to work primarily in an office and warehouse/service center environment.