Parts & Inventory Coordinator

Motive Holding Companies LLC; Anaheim (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Motive Holding Companies LLC is seeking a Parts & Inventory Coordinator in Anaheim, California. This role involves maintaining inventory accuracy, supporting field technicians with parts readiness, and managing warranty claims. Ideal candidates will have 1-3 years of experience in parts or inventory support and strong organizational skills. A background in ERP systems like Dynamics or SAGE is preferred. Compensation includes performance-based bonuses tied to inventory accuracy and technician readiness.

Qualifications

• 1–3+ years of experience in parts, inventory, warehouse, or operations support.
• Strong attention to detail and high standard for organization.
• Comfortable working in both systems and physical warehouse environments.

Responsibilities

• Maintain accurate inventory through cycle counts and audits.
• Build daily parts kits for technicians.
• Process warranty claims accurately and on time.

Skills

Attention to detail

Organizational skills

Communication skills

Tools

Dynamics

SAGE

Job description

The Parts & Inventory Coordinator sits at the center of everything: supporting technicians in the field, keeping the shop moving, and ensuring the right parts are in the right place at the right time. Done well, this role directly improves first‑time fix rates, technician productivity, parts margins, and customer uptime.

RESPONSIBILITIES

Inventory & Warehouse Operations

• Maintain accurate inventory across all SKUs through cycle counts and audits
• Receive, inspect, and organize incoming parts — chargers, cables, components, and more
• Pull and stage parts for field service, UltraCare, and shop work orders
• Handle packaging, palletizing, shipping, and returns
• Keep the parts area clean, organized, and operationally ready

Field & UltraCare Support

• Build daily parts kits to set technicians up for first‑time fixes
• Ensure technicians are fully stocked before their first call of the day
• Respond to urgent field requests and same‑day part needs with urgency
• Convert identified issues into ready‑to‑execute work orders
• Coordinate closely with dispatch and service leadership
• Place and track purchase orders with vendors
• Manage backorders and proactively monitor lead times
• Verify pricing, flag discrepancies, and protect parts margin

Warranty & RMA Processing (ACT / AMETEK)

• Process RMAs and warranty claims accurately and on time
• Track all submission deadlines, including 30‑day windows
• Ensure complete documentation and follow through on credit recovery

Systems & Administrative (Dynamics / SAGE)

• Maintain accurate, up‑to‑date data across all systems
• Ensure parts are correctly tied to work orders to prevent billing leakage
• Track approvals, backorders and parts usage in real time

Shop Coordination & Process Improvement

• Keep the shop consistently supplied to maintain workflow
• Stage parts for larger jobs across field, shop, and UltraCare
• Continuously improve inventory organization, stocking strategy, and operational discipline
• Reduce lost parts, delays, and repeat service visits

PERFORMANCE METRICS

Inventory Accuracy

90%+ target with minimal shrinkage

First‑Time Fix Support

80%+ goal through proactive parts readiness

Fully stocked before first call; reduction in return trips

Parts Availability

Proactive backorder management, no preventable stockouts

Warranty Submissions

On‑time, accurate filing with strong credit recovery

System Data Quality

Clean records with zero billing leakage

Fast, reliable response to parts requests

COMPENSATION & BONUS OPPORTUNITY

This role is eligible for performance‑based bonuses tied to:

• Inventory accuracy
• First‑time fix support
• Warranty recovery and credit recapture
• Parts availability and technician readiness

Additional upside is available for consistent execution, zero missed warranty deadlines, and exceptional field support.

QUALIFICATIONS

Required

• 1–3+ years of experience in parts, inventory, warehouse, or operations support
• Strong attention to detail and a high standard for organization
• Comfortable working across both systems and a physical warehouse environment
• Able to lift and move parts as needed
• Clear communicator across field teams, shop staff, and vendor contacts

Preferred

• Experience with ERP/CRM systems — Dynamics, SAGE, or similar
• Familiarity with warranty claim processes and RMA workflows
• Background supporting field service or mobile technician teams