Service Coordinator

Sun Technologies, Inc.; United States; Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance (ACA)

401(k)

Sick leave

Job summary

Sun Technologies, Inc. is seeking a detail-oriented Service Coordinator to manage end-to-end service work orders, field and depot activities, and parts inventory. The role emphasizes accuracy, customer communication, and efficient workflow in a fast-paced environment.

This contract position spans 6–12 months with potential extension. Compensation is $21 per hour, with benefits including ACA-compliant medical insurance, a 401(k), and sick leave in line with applicable laws.

Qualifications

• Strong organizational & administrative skills to manage multiple priorities.
• Excellent attention to detail in service documentation & order processing.
• Effective written & verbal communication with customers and internal teams.
• Proficiency in Microsoft Office and ERP/service/inventory systems.

Responsibilities

• Coordinate daily flow of service work orders for field and depot teams.
• Assign, prioritize, and track service activities for timely completion.
• Serve as primary contact for service-related inquiries from customers, sales, and service teams.
• Monitor service progress to ensure customer satisfaction and accurate invoicing.
• Create service quotes and obtain customer approvals.
• Process RMAs and coordinate returns into the service depot.
• Coordinate parts availability to support service repairs and orders.
• Collaborate with Field Service, Depot Service, Sales, and Vendors to ensure seamless execution.
• Ensure compliance with internal service, inventory, and documentation standards.

Skills

Organizational skills

Administrative skills

Attention to detail

Written & verbal communication

Microsoft Office

Tools

CRM/ERP systems

Job description

: Expected 6-12 month contract with possible extension

Job Description

Pay Rate: $21/hr the pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA
• 401(k)
• Sick leave in compliance with applicable state, federal, and local laws

Job Description

MUST HAVE order entry and accurate data management within CRM/ERP systems

GENERAL FUNCTION

The Service Coordinator - Service & Parts is responsible for coordinating the end-to-end flow of service work orders, including field & depot service activities, while also managing service parts coordination & inventory support. This role serves as a critical liaison between customers, sales, sales operations, service technicians, depot teams, vendors, & internal partners to ensure timely service delivery, accurate parts fulfillment, & a high level of customer satisfaction. The position requires strong organizational, communication, & problem-solving skills, with the ability to manage multiple priorities in a fast-paced service environment. The Service Coordinator creates a collaborative, customer-focused work environment that promotes teamwork, continuous improvement, operational accuracy, & service excellence.

MAJOR DUTIES & RESPONSIBILITIES

• Service Coordination & Workflow Management
• Coordinate & organize the daily flow of service work orders for field & depot service teams.
• Assign, prioritize, & track service activities to ensure timely completion & effective resource utilization.
• Serve as a primary point of contact for service-related inquiries from customers, sales, sales operations, & service teams.
• Monitor service progress to ensure customer satisfaction, service quality, & proper invoicing.
• Act as an escalation point for scheduling, service execution, or customer concerns, resolving issues professionally & efficiently.
• Customer Communication & Case Management
• Communicate clearly & proactively with customers regarding service status, scheduling, quotes, approvals, & issue resolution.
• Create service quotes & coordinate customer approvals in alignment with service & pricing guidelines.
• Process RMAs & coordinate customer returns into the service depot.
• Respond to inquiries via phone & email in a timely, professional manner, consistently delivering exceptional customer service.
• Parts Coordination & Inventory Support
• Coordinate parts availability to support service repairs & customer orders, ensuring minimal service disruption.
• Process, track, & document parts orders, usage, & returns within the ERP & service systems.
• Support inventory accuracy through coordination with parts teams, vendors, & logistics partners.
• Cross-Functional Collaboration & Process Improvement
• Work closely with Field Service, Depot Service, Sales, Sales Operations, Customer Service, & Vendors to ensure seamless service execution.
• Ensure compliance with internal service, inventory, & documentation standards.
• Duties may evolve based on business needs.

BASIC QUALIFICATIONS

• Strong organizational & administrative skills with the ability to manage multiple priorities simultaneously.
• Excellent attention to detail & commitment to accuracy in service documentation & order processing.
• Effective written & verbal communication skills for interacting with customers & internal teams.
• Proficiency in Microsoft Office (Excel, Word, Outlook) & comfort using ERP, service, or inventory management systems.

PREFERRED QUALIFICATIONS

• Experience supporting field service, depot service, or technical service operations.
• Experience in the ophthalmic, optical, medical device, or related technical service industry.