Service Center Lead: Engraving, Inventory & Support

LVMH; New York (NY); On-site; USD 37,000 - 51,000; Full time

Job summary

Tiffany & Co. is seeking a Service Center Coordinator in our New York facility to support the client servicing experience, manage order flow, and partner with store leadership on initiatives.

This role acts as manager on duty when a manager is unavailable, oversees parts inventory, engraving and embossing services, and serves as a liaison to store staff and internal clients. Requirements include a high school diploma, strong communication, MS Office, 2 years in retail/ops/technical environments,

Qualifications

• High School diploma or equivalent.
• Strong verbal and written communication skills.
• High level of approachability and the ability to convey the proper tone when communicating (e.g., empathy, sincerity, confidence).
• Proficiency with Microsoft Office, especially Outlook and Excel.
• 2 years' experience in a retail, operations, or in a technical environment.
• Strong organizational skills.
• Strong ability to multi-task and deal with shifting priorities.
• Availability to work evenings and weekends.

Responsibilities

• Analyze and systematically process service orders, ensuring orders meet service delivery and quality standards.
• Logging orders, prioritization and communication, supplying materials, washout, quality assurance, and preparing shipments.
• Contribute to completing COM and stock repair orders, including engraving and embossing services for Tiffany & Co. products.
• Act as manager on duty when a manager is unavailable, coordinating Service Center activities and resolving order issues.
• Manage parts inventory, including cycle counts and ordering, and resolve inventory issues.
• Liaise with Service Center technical staff, troubleshoot service issues, and respond to internal client inquiries within time frames.

Skills

Verbal & written communication

Multi-tasking

Organizational skills

Education

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

AS400

JD Edwards

Repair System

Job description

Tiffany & Co. is seeking a Service Center Coordinator in our New York facility to support the client servicing experience, manage order flow, and partner with store leadership on initiatives.

This role acts as manager on duty when a manager is unavailable, oversees parts inventory, engraving and embossing services, and serves as a liaison to store staff and internal clients. Requirements include a high school diploma, strong communication, MS Office, 2 years in retail/ops/technical environments,