Service Center Associate/Call Center Representative at Five County Credit Union Lewiston, ME

Downtown Boulder Partnership; Lewiston (ME); On-site; USD 25,774 - 26,463; Full time

Job summary

Downtown Boulder Partnership is looking for a Service Center Associate in Lewiston, ME. The position is full-time, requiring a positive and friendly attitude. Responsibilities include performing various financial services, assisting members, and maintaining customer records.

No experience is required, as paid training is provided. The job operates Monday to Friday from 8:30 am to 7:00 pm, and Saturdays from 8:30 am to 3:00 pm, with benefits available.

Qualifications

• No experience needed; paid training will be provided.
• Flexibility and willingness to work are required.
• Reliability in transportation and attendance is a must.

Responsibilities

• Perform financial services related to operations and support.
• Cross-sell and answer questions regarding products.
• Maintain records and comply with regulations.

Skills

Positive attitude

Basic math skills

Computer skills

Customer service

Job description

Service Center Associate / Call Center Representative

Location: Lewiston, ME

Equal Employment Opportunity

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Pay Range

$18.71 to $19.21 per hour with step progression.

Description

We are looking for friendly candidates who enjoy working with people, are eager to learn, and are excited to grow within an organization.

Responsibilities

• Perform a broad variety of financial services related to operations, online banking support, Visa card and Member account support.
• Cross‑sell and answer member questions regarding products and services.
• Assist with any issues that arise and perform a variety of account maintenance.
• Make outbound member contacts.
• Maintain records, ensure confidentiality, and comply with applicable policies and regulations.
• Refer helpful products and services to members.
• Perform other duties as needed.

Qualifications & Requirements

• No experience needed. Paid training provided.
• On‑site position only; not eligible to work from home.
• Flexibility and willingness to work required.
• Positive, friendly, professional attitude and appearance.
• Reliable transportation and attendance are a must.
• Basic math and computer skills necessary.
• Physical demands: stand for extended periods, use hands to handle or feel, reach with hands and arms, speak and hear distinctly, lift and/or move up to 30 pounds occasionally.
• Mental demands: be alert to member needs, resourceful in solving member problems, precise when updating member accounts, deal with people effectively under adverse and stressful conditions, exhibit patience.

Work Hours & Schedule

Hours of operation: Monday through Friday 8:30 am to 7:00 pm; Saturday 8:30 am to 3:00 pm; closed on Sundays. This is a full‑time position with benefits.

Open most holidays and receive double time for holidays worked. Closed as a company on Memorial Day, Independence Day, Thanksgiving Day, and Christmas Day. Saturdays are scheduled on a rotation.

Position Details

• Full‑time, non‑exempt.
• Open date: 11/6/2024.
• Location: Lewiston.