Call Center Associate

cPort Credit Union; Portland (ME); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental vision

Life insurance

401k

Paid holidays

Vacation time

Tuition reimbursement

Career advancement opportunities

Job summary

A local credit union in Portland, ME is seeking a dedicated Call Center Associate to provide exceptional customer service and assist members with inquiries via calls and emails. This full-time role requires multitasking abilities, attention to detail, and excellent interpersonal skills. The position will initially require in-office training with the possibility of hybrid work. Competitive wages and a comprehensive benefits package including health, dental, life insurance, and career advancement opportunities are offered.

Qualifications

• Candidates must have excellent interpersonal skills and enjoy working in a member/customer‑focused environment.
• Strong computer knowledge and typing ability.
• Able to multitask with attention to detail.
• Excellent interpersonal skills in a member-focused environment.

Responsibilities

• Answer incoming calls.
• Assist members with their broad range of needs.
• Address incoming member emails in a timely manner.
• Respond to member messaging and inquiries.

Skills

Excellent member/customer service

Computer knowledge

Ability to multi-task

Attention to detail

Excellent interpersonal skills

Job description

cPort Credit Union is currently accepting applications for a full-time Call Center Associate to work in our Member Care Department. This position is responsible for answering incoming calls, addressing incoming member emails in a timely manner, responding to member messaging and inquiries, dispersing online loan applications, and assisting the members with their broad range of needs. This position requires the ability to provide excellent member/customer service, computer knowledge, ability to multi‑task and attention to detail. Candidates must have excellent interpersonal skills and enjoy working in a member/customer‑focused environment.

• Answering incoming calls.
• Assisting members with their broad range of needs.
• Addressing incoming member emails in a timely manner.
• Responding to member messaging and inquiries.

Location

This position will be located in Portland, ME with the potential for hybrid work. Requires initial in‑office training.

Saturday hours are required for this position.

cPort Credit Union takes pride in providing our members with exceptional personalized service in a friendly, team‑oriented environment. We offer competitive wages, bonus and wellness programs, and an excellent benefits package to full‑time employees including health insurance, dental vision, life insurance, 401k, paid holidays, vacation time, tuition reimbursement and career advancement opportunities.