Service Center Associate

Ebro Electronic GmbH; Wilmington (NC); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

20 days PTO

Health benefits

Retirement plan

Parental leave

Tuition reimbursement

Career development

Wellness programs

Employee discounts

Recognition programs

Job summary

Xylem is seeking a Service Center Associate in Wilmington, NC to serve as the vital link between customers, technicians, and branch operations. You will manage rentals, invoicing, and service requests while delivering exceptional service daily.

You’ll engage in troubleshooting, coordination of deliveries, and administrative tasks, contributing to accurate records and smooth operations. This role emphasizes collaborative teamwork and hands‑on problem solving.

Qualifications

• High School Diploma or GED or equivalent.
• 1+ year of customer service or related experience.
• Familiarity with ERP systems like SAP or similar software.
• Billing and invoicing experience preferred.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to prioritize tasks and manage multiple responsibilities.
• Basic math and problem‑solving abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Manage inbound calls, online inquiries, and walk‑ins; generate rental quotes and process orders by phone, email, or in person.
• Assist Service Shop Technicians by preparing work orders, pulling parts, and documenting service activities.
• Process contracts, billing, and payments; help track metrics and support daily branch operations.

Skills

Customer service

Communication

Multitasking

Problem-solving

Education

High School Diploma or GED

Tools

SAP

Billing software

Job description

Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird. Service Center Associate Help keep customers running by delivering exceptional service, technical support, and operational excellence. As a Service Center Associate, you'll serve as the critical connection between customers, service technicians, and branch operations, ensuring equipment rentals, repairs, billing, and service requests are managed efficiently and accurately. If you enjoy solving problems, supporting customers, and working in a hands‑on environment where no two days are the same, this is an opportunity to build valuable technical and operational experience while making a direct impact on customer success.

Why This Role Is Different

This role combines customer service, technical support, branch operations, and service coordination into one dynamic position. You'll gain exposure to equipment troubleshooting, rental operations, invoicing, service processes, and customer relationship management while working alongside experienced service and sales professionals. You'll be a key contributor in helping customers receive the products, support, and solutions they need to keep their operations moving.

What You'll Be Doing

• Customer Support & Service Coordination Manage inbound phone calls, online inquiries, and customer walk‑ins. Provide outstanding customer service and respond to requests in a timely manner. Generate rental quotes and process customer orders via phone, email, and in person. Answer routine product and service questions, directing complex inquiries to the appropriate technical or sales team members. Coordinate product deliveries and pickups according to customer agreements and freight terms.
• Service & Shop Support Assist customers with basic equipment troubleshooting and service‑related inquiries. Support Service Shop Technicians by preparing work orders and pulling required repair parts. Complete equipment rental and service documentation accurately. Ensure service operations and parts are properly recorded on service orders. Verify technician certifications, safety credentials, and required training records are current.
• Administrative & Branch Operations Process customer contracts, billing, invoicing, and payment information accurately. Maintain correct time entries and billing records for service projects and engagements. Assist branch leadership in tracking operational metrics and reporting. Collaborate with branch personnel to resolve customer issues and support daily operations. Ensure customer requests and administrative tasks are completed accurately and on schedule.

What We're Looking For

Required Qualifications

• High School Diploma or GED equivalent
• 1+ year of experience in customer service or related field
• Exposure to ERP systems such as SAP or similar business software.
• Experience with billing and invoicing preferred
• Strong customer service and communication skills.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to prioritize tasks and manage multiple responsibilities.
• Basic mathematical and problem‑solving skills.
• Ability to work independently while also contributing to a collaborative team environment.

Preferred Qualifications

• Experience in light construction, equipment rental, industrial services, or related industries.
• Basic mechanical aptitude and troubleshooting skills.

High Impact Behaviors

• Continuous Professional Development: Actively seeks opportunities to learn, improve, and grow professionally.
• Collaboration and Teamwork: Builds strong relationships and contributes to shared goals.
• Results-Driven Performance: Focuses on delivering quality work, meeting deadlines, and achieving objectives.

What We Offer

• Competitive hourly pay of $22.00 - $26.00 per hour
• 20 days PTO to start + paid holidays
• Day one medical, dental, and vision coverage
• Generous retirement savings plan with company contribution
• Paid parental leave
• Tuition reimbursement
• Career progression and skill development
• Wellness programs and employee discounts
• Recognition and reward programs

Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz - mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed.

Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Unsere Talent Community ist eine großartige Möglichkeit, mit uns in Kontakt zu bleiben und mehr über unsere hochwirksamen Kulturinitiativen und neuesten Karrieremöglichkeiten zu erfahren! Erzählen Sie uns mehr über sich und helfen Sie den Personalverantwortlichen, Sie zu finden, wenn es eine Stelle gibt, die Ihrem Hintergrund, Ihren Fähigkeiten und Interessen entspricht. Werden Sie noch heute Mitglied unserer Talent Community! Möchten Sie wissen, welche Wirkung Sie erzielen können? Unser Ziel ist es, den Zugang zu Wasser und dessen Qualität zu optimieren und einen verantwortungsvollen Verbrauch zu fördern, damit Gemeinden auf der ganzen Welt gedeihen können. Durch Xylem Watermark, unser Corporate‑Citizenship‑Programm, stellen wir sichere Wasserressourcen bereit und schützen sie für Gemeinden auf der ganzen Welt, indem wir alle Interessengruppen einbeziehen und über Wasserfragen aufklären. Erfahren Sie mehr, indem Sie hier klicken - Arbeiten bei Xylem (https://www.xylem.com/en-us/careers/working-at-xylem/)

Inklusion und Zugehörigkeit bei Xylem Xylem ist ein Unternehmen, was Chancengleichheit fördert. Alle Entscheidungen werden ohne Rücksicht auf Nationalität, Hautfarbe, Religion, ethnische Herkunft, Geschlecht, sexuelle Orientierung, Geschlechtsidentität oder -ausdruck, Alter, Behinderung oder anderer gesetzlich geschützter Merkmale getroffen. Mehr dazu finden Sie hier: (https://www.xylem.com/en-us/careers/inclusion-and-belonging/)