Branch Operations Specialist

Ebro Electronic GmbH; Salt Lake City, Northern (UT, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Investment savings plan

Job summary

Xylem is seeking a Branch Operations Specialist to support shop operations, sales, and branch processes, ensuring contracts, billing, and administrative tasks are resolved promptly. The role may touch multiple business units and requires meticulous documentation and timely payment processing.

You will manage inbound calls, coordinate scheduling of technicians and deliveries, and collaborate with customers and staff to resolve issues. This role emphasizes accuracy and accountability within a team.

Qualifications

• High school diploma or equivalent plus 2 years of applicable work experience.
• Ability to handle non-routine, complex tasks.
• Proficient in STEEB, SAP, and Microsoft Office suite.
• Strong troubleshooting and logical problem-solving skills.
• Good collaboration and teamwork across disciplines.
• Understanding of general business concepts.
• Excellent communication skills with all levels of the organization.
• Fluency in ERP systems and IT business tools.
• Ability to work independently and in a team.

Responsibilities

• Manage inbound calls, inquiries, and walk-ins.
• Coordinate operations: scheduling technicians, deliveries, and equipment.
• Collaborate with customers and branch staff to resolve issues.
• Process rental quotes and orders via phone, in person, or email.
• Document tasks in process flows and systems.
• Answer product questions or route to service/sales as needed.
• Enter orders and arrange delivery per contracts, including freight terms.
• Assist with contract renewals and changes for simple configurations.
• Review auto-renewals and support contract additions.
• Support technicians with work orders and parts.
• Contribute to branch metrics and reporting.
• Ensure timely handling of customer requests and on-site safety credentials.
• Maintain safe working environment and culture.
• Handle internal and external customer needs; show accountability and empowerment.
• Work in a team or under supervision as needed.

Skills

Communication skills

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

STEEB

SAP

Microsoft Office

Outlook

Word

Excel

PowerPoint

Job description

Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.

Job Description Summary

The Branch Operations Specialist will be responsible for performing duties related to the running and maintenance of the shop, sales, and branch operations, ensuring that customer contracts, billing, invoicing, and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment, and resolution of customer issues.

We offer a full benefits package to include Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other miscellaneous benefits.

CORE RESPONSIBILITIES

• Manage inbound phone calls, online inquires and customer walk-ins
• Ability to perform operations and logistics tasks; scheduling technicians, deliveries and equipment
• Strong collaboration with customers and branch staff on dealing with issues
• Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail
• Ability to document tasks in process flows
• Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessary
• Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms
• May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order
• Reviews autorenewals of contracts and supports contract additions identified by branch staff
• Complete equipment and rental processes in tool and schedule product pick-up and prepare paperwork for customer sign off
• Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
• Supports branch staff in compiling metrics
• Assists branch manager and service staff ensuring customer requests are completed in a timely manner
• Ensure correct time entries and appropriate billing is maintained for projects and service engagements
• Obtain and updates forms of payment to process for service orders from customers
• Ensures all service operations and part numbers are added to service orders
• Ensures on site tech safety credentials or current training in place
• Create and maintain safe working environment and culture within the organization
• Take care of internal and external customer needs and expectations
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment; usually works with direct supervision but can work independently
• Task execution for area of responsibility up to levels defined in Xylem’s DOA policy

QUALIFICATIONS

• High school diploma or equivalent plus 2 years of applicable work experience
• Ability to handle non-routine, complex tasks
• Computer proficiency in relevant software systems (e.g., STEEB, SAP, Microsoft Office, Outlook, Word, Excel, & PowerPoint).
• Demonstrated ability to troubleshoot logical processes
• Able to execute tasks with medium levels of autonomy; limited guidance required for complex tasks
• Able to collaborate with other disciplines
• Ability to understand concepts in execution and strong organizational skills
• Understanding of general business concepts
• Excellent communication skills for interacting with all levels of the organization and external customers.
• Fluency in relevant ERP systems
• Basic understanding of typical IT business tools
• Ability to work independently and as part of a team.

Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affinitive Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!

#XylemCareers #GlobalImpact #WaterInnovation

Unsere Talent Community ist eine großartige Möglichkeit, mit uns in Kontakt zu bleiben und mehr über unsere hochwirksamen Kulturinitiativen und neuesten Karrieremöglichkeiten zu erfahren! Erzählen Sie uns mehr über sich und helfen Sie den Personalverantwortlichen, Sie zu finden, wenn es eine Stelle gibt, die Ihrem Hintergrund, Ihren Fähigkeiten und Interessen entspricht. Werden Sie noch heute Mitglied unserer Talent Community! Möchten Sie wissen, welche Wirkung Sie erzielen können? Unser Ziel ist es, den Zugang zu Wasser und dessen Qualität zu optimieren und einen verantwortungsvollen Verbrauch zu fördern, damit Gemeinden auf der ganzen Welt gedeihen können. Durch Xylem Watermark, unser Corporate-Citizenship-Programm, stellen wir sichere Wasserressourcen bereit und schützen sie für Gemeinden auf der ganzen Welt, indem wir alle Interessengruppen einbeziehen und über Wasserfragen aufklären. Erfahren Sie mehr, indem Sie hier klicken - Arbeiten bei Xylem (https://www.xylem.com/en-us/careers/working-at-xylem/) Inklusion und Zugehörigkeit bei Xylem Xylem ist ein Unternehmen, was Chancengleichheit fördert. Alle Entscheidungen werden ohne Rücksicht auf Nationalität, Hautfarbe, Religion, ethnische Herkunft, Geschlecht, sexuelle Orientierung, Geschlechtsidentität oder -ausdruck, Alter, Behinderung oder anderer gesetzlich geschützter Merkmale getroffen. Mehr dazu finden Sie hier: (https://www.xylem.com/en-us/careers/inclusion-and-belonging/)