Service Manager

Ebro Electronic GmbH; Milpitas (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision plans

401(k) with company contribution

paid time off

paid parental leave

tuition reimbursement

Job summary

Xylem is seeking a Service Manager – Ultrapure & Process Water Services to lead a team delivering critical ultrapure and process water systems support at customer facilities. The role emphasizes safety, reliability, and customer trust in high‑stakes environments.

You will coordinate service plans, drive continuous improvement, and manage KPIs while partnering with commercial and technical teams. Travel is approximately 20% to visit sites and engage customers.

Qualifications

• 5–7+ years of technical experience in ultrapure water, process water, or industrial water systems.
• 3+ years of people leadership or service management experience.
• Proven ability to lead teams supporting complex, high‑reliability systems.
• Comfortable working in regulated, high‑expectation customer environments.

Responsibilities

• Build and sustain a safety‑first, zero‑incident culture across all field activities.
• Lead, coach, and develop a team of field technicians supporting complex ultrapure/process water systems.
• Actively engage in employee development, workforce planning, and succession readiness.
• Address employee relations with humility, fairness, and accountability.

Skills

People leadership

Ultrapure water

Process water

Customer relations

Troubleshooting

Education

Bachelor's degree

Tools

Microsoft Office

Oracle/SAP

Cloud platforms

Job description

Xylem ($5K Sign on Bonus)

Service Manager – Ultrapure & Process Water Services

Who We Are:

At Xylem, we solve water. Every day, our teams support customers who rely on mission‑critical water systems to run advanced manufacturing, life sciences, and high‑purity industrial processes. Our service organization ensures these systems operate safely, reliably, and without interruption—because when water systems fail, entire operations stop. This role is not retail service. It is leadership in a high‑accountability, high‑impact ultrapure/process water environment. The Service Manager leads a team of field service professionals who maintain and support ultrapure and process water systems at customer facilities where uptime, quality, and safety are non‑negotiable. This position is ideal for a selfless, hands‑on leader—someone who puts technicians and customers first, understands complex water systems, and takes pride in building disciplined service programs that perform day in and day out. Working in partnership with the Senior Service Manager, you will balance people leadership, operational execution, and customer trust in an environment where details matter and teamwork is everything. Travel is 20% visiting jobsite and communicating with customers

Key Responsibilities

People & Safety Leadership

• Build and sustain a safety‑first, zero‑incident culture across all field activities
• Lead, coach, and develop a team of field technicians supporting complex ultrapure/process water systems
• Actively engage in employee development, workforce planning, and succession readiness
• Address employee relations with humility, fairness, and accountability

Service Execution & Operations

• Ensure high‑quality technical execution of preventive maintenance, corrective service, and on‑site support
• Support escalations for system performance, water quality, and customer concerns
• Translate customer requirements and SLAs into executable service plans and schedules
• Drive operational discipline through KPIs, visual management, and continuous improvement

Customer & Program Management

• Maintain strong, trust‑based relationships with customers operating mission‑critical facilities
• Partner with commercial and technical teams to retain and grow long‑term service contracts
• Represent Xylem as a dependable, knowledgeable service partner—not just a vendor

Business & Financial Management

• Participate in budgeting, forecasting, and expense management
• Understand the financial and operational impact of service decisions at a program level
• Protect company assets and ensure responsible stewardship of resources

What We’re Looking For:

Travel is 20% visiting jobsite and communicating with customers

Experience & Background

5–7+ years of technical experience in ultrapure water, process water, or industrial water systems, or equivalent industry experience
3+ years of people leadership or service management experience
Proven ability to lead teams supporting complex, high‑reliability systems
Comfortable working in regulated, high‑expectation customer environments

Leadership Traits

Servant‑leader mindset—puts team success before personal recognition

Calm and effective during escalations or system issues

Technically curious and capable of guiding advanced troubleshooting

Strong communicator who can lead up, down, and across the organization

Education & Tools

Bachelor’s degree strongly preferred (technical degree or equivalent experience acceptable)
Proficient with business systems and tools (Microsoft Office, Oracle/SAP, cloud platforms)
Ability to pass required background and credit checks

Salary & Benefits

The estimated salary range for this position is $100,000 to $130,000 plus bonus.Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. Xylem does not provide visa sponsorship for this position.

• Medical
• Dental
• Vision plans
• 401(k) with company contribution
• paid time off
• paid parental leave
• tuition reimbursement

Proud to be an Equal Employment Opportunity (including disability and veterans) and affirmative action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and affirmative action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Erfahren Sie mehr, indem Sie hier klicken - Arbeiten bei Xylem (https://www.xylem.com/en-us/careers/working-at-xylem/)Inklusion und Zugehörigkeit bei Xylem Xylem ist ein Unternehmen, was Chancengleichheit fördert. Alle Entscheidungen werden ohne Rücksicht auf Nationalität, Hautfarbe, Religion, ethnische Herkunft, Geschlecht, sexuelle Orientierung, Geschlechtsidentität oder -ausdruck, Alter, Behinderung oder anderer gesetzlich geschützter Merkmale getroffen. Mehr dazu finden Sie hier: (https://www.xylem.com/en-us/careers/inclusion-and-belonging/)#XylemCareers #GlobalImpact #WaterInnovation Unsere Talent Community ist eine großartige Möglichkeit, mit uns in Kontakt zu bleiben und mehr über unsere hochwirksamen Kulturinitiativen und neuesten Karrieremöglichkeiten zu erfahren! Erzählen Sie uns mehr über sich und helfen Sie den Personalverantwortlichen, Sie zu finden, wenn es eine Stelle gibt, die Ihrem Hintergrund, Ihren Fähigkeiten und Interessen entspricht. Werden Sie noch heute Mitglied unserer Talent Community! Möchten Sie wissen, welche Wirkung Sie erzielen können? Unser Ziel ist es, den Zugang zu Wasser und dessen Qualität zu optimieren und einen verantwortungsvollen Verbrauch zu fördern, damit Gemeinden auf der ganzen Welt gedeihen können. Durch Xylem Watermark, unser Corporate-Citizenship-Programm, stellen wir sichere Wasserressourcen bereit und schützen sie für Gemeinden auf der ganzen Welt, indem wir alle Interessengruppen einbeziehen und über Wasserfragen aufklären. Erfahren Sie mehr, indem Sie hier klicken - Arbeiten bei Xylem (https://www.xylem.com/en-us/careers/working-at-xylem/)Inklusion und Zugehörigkeit bei Xylem Xylem ist ein Unternehmen, was Chancengleichheit fördert. Alle Entscheidungen werden ohne Rücksicht auf Nationalität, Hautfarbe, Religion, ethnische Herkunft, Geschlecht, sexuelle Orientierung, Geschlechtsidentität oder -ausdruck, Alter, Behinderung oder anderer gesetzlich geschützter Merkmale getroffen. Mehr dazu finden Sie hier: (https://www.xylem.com/en-us/careers/inclusion-and-belonging/)