Service Center Analyst

Access Radiology; Northern (KY); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Flexible Remote Schedules

Generous PTO and Holidays

Job summary

Radiology Partners is seeking an experienced IT Support Specialist to provide advanced help desk and on-site support for radiology systems across departments. You will diagnose hardware, software, network, and clinical application issues, and triage incidents with cross-functional IT teams.

A strong healthcare IT background and patient-focused service are essential. The role offers flexible remote schedules and a path to contribute to uptime, reliability, and continuous process improvements

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field preferred - or equivalent experience.
• 5+ years of experience in healthcare IT, including hardware and network support preferred.
• Experience supporting voice dictation systems such as PowerScribe or Fluency.
• Knowledge of HIS/RIS, PACS, Voice Recognition systems, DICOM functionality, and radiology workflow.
• Strong critical thinking, problem-solving, and customer service skills.

Responsibilities

• Provide advanced IT support for clinical and administrative users, ensuring high availability of radiology systems.
• Diagnose and resolve complex hardware, software, network, and clinical application issues across devices and peripherals.
• Triage and manage escalated or high-priority incidents, collaborating with cross-functional IT teams as needed.
• Support operations during planned and unplanned downtime, following established downtime procedures.
• Document and manage incidents in ServiceNow, communicate updates and resolutions clearly, and contribute to ongoing process improvements and knowledge documentation.

Skills

Healthcare IT experience

Critical thinking

Problem solving

Customer service

Education

Bachelor’s degree in Computer Science or related field

Tools

PowerScribe

Fluency

HIS/RIS

PACS

Job description

WHO WE ARE AND WHAT WE DO:

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

POSITION SUMMARY:

• Provide advanced IT support for clinical and administrative users, ensuring high availability of radiology systems.
• Diagnose and resolve complex hardware, software, network, and clinical application issues across devices and peripherals.
• Triage and manage escalated or high-priority incidents, collaborating with cross-functional IT teams as needed.
• Support operations during planned and unplanned downtime, following established downtime procedures.
• Document and manage incidents in ServiceNow, communicate updates and resolutions clearly, and contribute to ongoing process improvements and knowledge documentation.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• Bachelor’s degree in Computer Science, Information Systems, or related field preferred - or equivalent experience.
• 5+ years of experience in healthcare IT, including hardware and network support preferred.
• Experience supporting voice dictation systems such as PowerScribe or Fluency.
• Knowledge of HIS/RIS, PACS, Voice Recognition systems, DICOM functionality, and radiology workflow.
• Strong critical thinking, problem-solving, and customer service skills.

Why Radiology Partners:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

COMPENSATION:

The hourly range for this position is $24.78 - $25.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice

When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E-verify.

Beware of Fraudulent Messages

Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email [e-mail] to notify our team.

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