Service Call Dispatch Specialist I

Securitas Technology; Uniontown (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Annual merit pay increases

Paid company training

Medical, Dental, Vision, and Life Ins.

Short & Long-Term Disability Insurance

401K with 60% Match up to 6% of salary

Paid vacation, holiday and sick time

Educational Assistance

Growth opportunities

Employee discounts

Job summary

Securitas Technology is seeking a Service Dispatch Specialist I to handle service call intake and ensure timely routing of afterhour emergencies. You will process inbound calls, review alarm history, and manage service tickets with accuracy and professionalism.

The role emphasizes customer service, clear communication, and adherence to procedures, with multiple shifts and comprehensive benefits. Join a nationwide leader in security solutions.

Qualifications

• Excellent attendance record.
• Excellent written and verbal communication skills, including strong telephone skills.
• Strong keyboarding skills; the ability to type while speaking on the telephone.
• Excellent Customer Service skills: able to diffuse tension, listen, empathize, and work to set & meet expectations towards solving customer issues in a calm fashion.

Responsibilities

• Adhere to established sequences, policies, and procedures.
• Interact with customers and internal reps in a positive, professional, and efficient manner.
• Prioritize customers over lower priority tasks.
• Process inbound phone calls to continuously meet department goals.
• Process service tickets and review service instructions to ensure tickets are entered with accurate scope of work and follow any special requirements.
• Update service tickets as necessary with notes documented in the ticket.
• Find and research a customer’s service and or alarm history.
• Ensure important commitments are fulfilled and deadlines are met.
• Express commitments to satisfactorily resolve and/or elevate customer issues.
• Process emails in the Service shared inboxes.
• Dispatch after‑hours emergency service tickets to on‑call tech.
• Complete miscellaneous tasks assigned by Service leadership.

Skills

Excellent attendance

Communication skills

Typing skills

Customer service

Job description

Securitas Technology is seeking a Service Dispatch Specialist I to handle service call intake and ensure timely routing of afterhour emergencies. You will process inbound calls, review alarm history, and manage service tickets with accuracy and professionalism.

The role emphasizes customer service, clear communication, and adherence to procedures, with multiple shifts and comprehensive benefits. Join a nationwide leader in security solutions.