Alarm Monitoring Clerk

Mulhaupts; Indianapolis (IN); On-site; USD 30,000 - 45,000; Full time

Job summary

Mulhaupts is seeking a Central Station Operator in Indianapolis, IN. In this role, you will efficiently manage incoming calls focused on alarm signals and emergencies, coordinating with local law enforcement as needed. Key skills include excellent communication and customer service abilities, along with strong analytical problem-solving skills. Education requirements include a high school diploma; prior call center experience is preferred. The role offers a critical function in maintaining customer safety and satisfaction.

Qualifications

• Excellent verbal communication skills are essential.
• Prior experience in a call center is preferred.
• Ability to manage emergencies efficiently.

Responsibilities

• Handle incoming phone calls efficiently according to procedures.
• Notify customers of alarm activations and dispatch necessary services.
• Document alarms and customer communications clearly.

Skills

Excellent verbal communication skills

Excellent interpersonal and customer service skills

Strong analytical and problem-solving skills

Ability to function well in a high-paced environment

Proficient with Microsoft Office Suite

Education

High school diploma or equivalent

Prior call center and phone experience

Job description

Job Summary

As a Central Station Operator, your primary responsibility will be to efficiently handle incoming phone calls according to established procedures, particularly focusing on alarm signals and emergencies. This includes promptly notifying customers of alarm system activations, dispatching local law enforcement or private security when necessary, and meticulously documenting all alarms and signals received. You will also play a critical role in dispatching on-call technicians to address customer issues and ensuring effective communication with customers throughout the process. Your ability to respond swiftly and accurately to emergencies and customer inquiries will be essential in maintaining the security and satisfaction of our customers.

Supervisory Responsibilities

• No supervisory responsibilities.

Duties/Responsibilities

• Answers incoming phone calls and processes them according to established procedures.
• Responds promptly to emergency situations by contacting customers regarding alarm activations.
• Notifies customers of alarm system signals and takes appropriate actions as necessary.
• Dispatches and coordinates with local law enforcement and private security personnel as required.
• Documents all alarms, signals, and actions taken in a clear and concise manner.
• Dispatches on-call technicians to customer locations to resolve issues as needed.
• Processes and responds to customer communications professionally and courteously.
• Maintains confidentiality and handles sensitive information with discretion.
• Works collaboratively with team members to ensure effective operation of Central Station.
• Provides excellent customer service and support to enhance customer satisfaction.

Required Skills/Abilities

• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience

• High school diploma or equivalent required.
• Prior call center and phone experience preferred.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Travel Requirements

No travel requirements.

Additional Requirements

Must be able to pass background and drug screenings.