Service Technician III

Securitas Electronic Security; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid company training

Medical, Dental, Vision, and Life

401K with 60% Match up to 6%

Paid vacation, holiday, and sick time

Educational Assistance

Company vehicle, laptop, and cell

Employee discounts

Job summary

Securitas Technology, a leading global security solutions provider, is hiring an on-site technician responsible for post-installation support and minor project work at client sites. You will handle trouble tickets, diagnose issues, and perform upgrades to ensure system uptime.

The role requires hands-on experience with access control, CCTV, intrusion, and fire alarm systems, plus strong communication skills and the ability to document changes clearly.

Qualifications

• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Certifications in enterprise grade CCTV and access control are a plus.
• NICET or State Fire License preferred, ESA/NTS certifications valued.

Responsibilities

• Respond to trouble tickets to ensure system uptime.
• Diagnose and resolve application and system issues.
• Perform on-site installations of software upgrades and major modifications.
• Document system changes and produce technical deployment documentation.

Skills

Access control

CCTV

Burglary alarms

Fire alarms

Low voltage wiring

IP networking

Documentation

Microsoft Office

Problem solving

Education

NICET certification

State Fire License

ESA Certified Alarm Technician

NTS Certification

Job description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services. We offer clients a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Our service teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post-installation problems on systems and equipment, as well as, special project work, when needed.

Job Duties

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Minimum Requirements

• High School diploma required or equivalent.
• Experience installing and troubleshooting low voltage equipment
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Fire alarm experience: Bosch, Silent Knight highly preferred
• Simplex, Notifier, Edwards, Siemens, or other commercial fire systems a plus
• NICET certification or State Fire License preferred
• ESA Certified Alarm Technician preferred
• NTS Certified Service Technician preferred
• Working knowledge of network communications and IP addressing
• Certifications in enterprise grade CCTV, Access Control a plus
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Excellent problem solving and analytical skills.
• Excellent time management skills
• Positive attitude and strong work ethic

Securitas offers comprehensive benefits including:

• Paid company training
• Medical, Dental, Vision, and Life Insurance
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational Assistance
• Exceptional growth opportunities
• Company vehicle, laptop, and cell phone provided
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.