Service Call Coordinator - 3rd Shift

GetHired, Inc.; Zion (IL); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Career Growth & Advancement

Fast-Paced, Exciting Work Environment

Team Backing and Support

Job summary

All Fleet Inc. seeks a 3rd Shift Service Call Coordinator to manage late-night service requests and urgent breakdowns, ensuring technicians stay mobile and customers remain satisfied.

You will own inbound calls, dispatch diesel technicians, and plan routes to prevent delays, while maintaining clear communication and precise records in a fast-paced, team-driven setting.

Qualifications

• Handle multiple service requests at once with composure.
• Clear, professional communication in all interactions.
• Understand trucking & repair industry or be a quick study.
• Master problem-solver; tackle challenges head-on.
• Prioritize urgency; every second counts and actions are decisive.
• Navigate dispatch software, multi-line phones, and digital logs with ease.

Responsibilities

• Own inbound service requests, ensuring each call is handled efficiently.
• Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and satisfaction.
• Think ahead to route and resource allocation to prevent delays.
• Manage high-value accounts, keeping key customers informed and satisfied.
• Solve problems in real-time, addressing emergencies and adjusting schedules.
• Communicate like a pro across calls, texts, and digital systems to stay in sync.
• Track and optimize performance with logs and reports.

Skills

Dispatch coordination

Customer service

Communication skills

Tech-savvy

Multi-line phones

Tools

Dispatch software

Job description

3rd Shift – Service Call Coordinator

Schedule: 3rd Shift (12:00 AM – 8:30 AM)

Compensation: Competitive Pay + Night Shift Differential

About All Fleet Inc.

All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: “Yes” – meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don’t believe in waiting around—we take action, keep fleets moving, and get the job done right.

About the Role

As a 3rd Shift Service Call Coordinator, you’ll handle late-night service requests, manage urgent breakdowns, and keep our technicians moving. If you’re a night owl who thrives in high-pressure, independent roles, this is the job for you.

In this role, you will:

• Own inbound service requests, ensuring every call is handled efficiently.
• Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
• Think ahead, strategizing the best routes and resource allocation to prevent delays.
• Manage high-value accounts, keeping key customers informed and satisfied.
• Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
• Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
• Track and optimize performance, maintaining records, logs, and reports.

What Makes You a Fit?

You thrive in high-stakes environments – handling multiple service requests at once doesn’t phase you.

Your communication skills are top-notch – clear, professional, and always focused on solutions.

You understand the trucking & repair industry (or you’re a fast learner).

You’re a master problem-solver – if a challenge arises, you tackle it head‑on.

You know how to prioritize urgency – every second counts, and you act accordingly.

You’re tech-savvy – you can navigate dispatch software, multi-line phones, and digital logs with ease.

You’re a team player – working alongside technicians, customers, and vendors with a “whatever it takes” attitude.

What We Offer

• Competitive Pay – Your hard work should pay off.
• Career Growth & Advancement – We promote from within, and there’s always room to grow.
• A Fast-Paced, Exciting Work Environment – No two days are ever the same.
• A Team That Has Your Back – Work alongside professionals who hustle just as hard as you.

Ready to own the night?